4-12 Troubleshooting
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets
were fed at all, the Paper jam message appears and the location of the
paper jam (the component where the paper jam has occurred) is also
indicated. The printer automatically goes off-line when this message is
displayed. Remove jammed paper. After removing jammed paper, the
printer will re-start printing.
Possible Paper Jam Locations
The figure below explains the printer’s paper paths including the options.
The locations where paper jams might occur are also shown here, with
each location explained in the table below. Paper jams can occur in more
than one component on the paper paths.
Paper Jam Message Description Reference Page
Paper jam
Printer
Paper is jammed inside the printer,
paper cassette or MP tray.
page 4-13
page 4-14
page 4-15
Paper jam
Cassette 2 (to 4)
Paper is jammed at the optional paper
feeder’s cassette.
page 4-15
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