Kyocera TASKalfa 3551ci - Service Manual

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SERVICE

MANUAL

Published in April 2015

842N4117

2N4SM067

Rev. 7

TASKalfa 3051ci

TASKalfa 3551ci

TASKalfa 4551ci

TASKalfa 5551ci

Main Page

Paper Misfeed Detection2
Paper Misfeed Indication2
Paper Misfeed Detection Condition4
Paper Jam Location4
List of JAM Code6
Troubleshooting30
First Check Items30
Items Relating to the Device that will Cause Paper Jam34
Paper Jam at Feeding from Cassette 143
Paper Jam at Feeding from Cassette 245
Paper Jam During Manual Feeding47
Paper Jam at the Duplex Re-Feeding Part50
Electrical Parts that Could Cause Paper Jam at Secondary Transfer Part51
Electrical Parts that Could Cause Paper Jam at Fuser and Eject Part52
Electrical Parts that Could Cause Paper Jam at the Duplex Part54
Electrical Parts that Could Cause Paper Jam at the BR (Bridge) Part56
Electrical Parts that Could Cause Paper Jam58
Electrical Parts that Could Cause Paper Jam at the DF Process Part60
Electrical Parts that Could Cause Paper Jam at the DF Eject Tray Part61
Electrical Parts that Could Cause Paper Jam at the CF Conveying Part62
Self-Diagnostic Function63
Self Diagnostic Codes64
Backup Memory Read/Write Error (Engine PWB)65
Backup Memory Data Error (Engine PWB)65
Billing Counting Error65
Machine Number Mismatch65
FAX Image DIMM Error66
DMA Error66
Hard Disk Error67
FAX Image DIMM Check Error67
Hard Disk Encryption Key Error68
Hard Disk Overwriting Erasure Error68
Image Processing Error68
FAX Control PWB Flash Program Area Checksum Error68
Faults of RTC69
PCFAX Control PWB to Main PWB High Capacity Data Transfer Error69
Fax File System Error69
24 V Power down Detect69
MP Lift Motor Error70
Lift Motor 1 Error71
Lift Motor 2 Error72
PF Lift Motor 1 Error (Paper Feeder)73
PF Lift Motor 2 Error (Paper Feeder)74
SM Lift Motor Error (Side Multi Tray)75
PF Lift Motor 1 Error (Side Paper Feeder)76
PF Lift Motor 2 Error (Side Paper Feeder)77
PF Lift Motor 1 Error (Large Capacity Feeder)78
PF Lift Motor 2 Error (Large Capacity Feeder)79
SD Lift Motor Error (Side Deck)80
SM Multi Feed Sensor Communication Error (Side Multitray)80
SM Multi Feed Sensor Error (Side Multi Tray)81
Rotary Guide Motor Error81
Rotary De-Curler Error81
SM Multi Feed Sensor Backup Error (Side Multi Tray)81
Side Multi Tray Incompatible Detection Error82
Paper Feeder Communication Error82
Side Multi Tray Communication Error82
Side Paper Feeder Communication Error83
Paper Feeder EEPROM Error83
Side Multi Tray EEPROM Error83
Side Paper Feeder EEPROM Error83
Intermediate Transfer Belt Unit EEPROM Error84
Developer Motor K Error84
Developer Motor MCY Error85
Drum Motor K Steady-State Error86
Drum Motor C Steady-State Error87
Drum Motor MCY Steady-State Error88
Drum Motor M Steady-State Error89
Drum Motor K Startup Error90
Drum Motor C Startup Error91
Drum Motor MCY Startup Error92
Drum Motor M Startup Error93
Fuser Motor Error94
Paper Feed Motor Error94
PF Paper Feed Motor Error (Large Capacity Feeder)95
PF Paper Feed Motor Error (Paper Feeder)95
SD Paper Feed Motor Error (Side Deck)96
SM Paper Feed Motor Error (Side Multi Tray)96
PF Paper Feed Motor Error (Side Large Capacity Feeder)97
PF Paper Feed Motor Error (Side Paper Feeder)97
3-Color Release Motor Error98
Secondary Transfer Release Motor Error98
Transfer Motor Startup Error100
Intermediate Transfer Belt Meandering Correction Error100
Intermediate Transfer Belt Skew Correction Sensor Error101
Intermediate Transfer Belt Skew Correction Motor Error101
Inner Waste Toner Motor Error102
Intermediate Transfer Belt Motor Steady-State Error102
Intermediate Transfer Belt Cleaning Motor Error103
Intermediate Transferbelt Sensor Error103
Intermediate Transfer Belt Sub Sensor Error104
Motor Control PWB Communication Error104
Scanner Carriage Error105
CIS Lamp Error106
CCD Lamp Activation Error106
Optical System (AGC) Error107
CIS AGC Error107
Communication Error between Scanner and ASIC107
Scanner Sequence Error108
Scanner Device Error/Afe Error108
Backup Memory Read/Write Error (ISC PWB)108
Polygon Motor K Synchronization Error108
Polygon Motor C Synchronization Error109
Polygon Motor M Synchronization Error109
Polygon Motor y Synchronization Error109
Polygon Motor K Steady-State Error110
Polygon Motor C Steady-State Error110
Polygon Motor M Steady-State Error110
Polygon Motor y Steady-State Error111
BD Initialization Error K111
BD Initialization Error C111
BD Initialization Error M112
BD Initialization Error y112
BD Steady-State Error K112
BD Steady-State Error C113
BD Steady-State Error M113
BD Steady-State Error y113
Polygon Motor Phase Error114
LSU Cleaning Motor Error114
Main High-Voltage Error K115
Main High-Voltage Error C116
Main High-Voltage Error M117
Main High-Voltage Error y118
Broken Fuser Heater Wire119
Abnormally High Fuser Center Thermistor 1 Temperature119
Broken Fuser Center Thermistor 1 Wire120
Fuser Heater Error121
Abnormally Low Fuser Center Thermistor 1 Temperature122
Abnormally High Fuser Press Thermistor 4 Temperature123
Broken Fuser Press Thermistor 4 Wire123
Abnormally Low Fuser Press Thermistor 4 Temperature124
Broken Fuser Edge Heater Wire125
Abnormally High Fuser Edge Thermistor 2 Temperature126
Broken Fuser Edge Thermistor 2 Wire127
Abnormally Low Fuser Edge Thermistor 2 Temperature128
Abnormally High Fuser Middle Thermistor 3 Tempera-Ture129
Broken Fuser Center Thermistor 3 Wire129
Fuser Belt Rotation Error130
Fuser Release Sensor Error131
Fuser IH PWB CPU Reset Error131
Fuser IH Belt Rotation Error132
Abnormally High Fuser IH PWB Temperature 1 (IGBT1)133
Abnormally High Fuser IH PWB Temperature 2 (IGBT2)133
Fuser IH Output Over-Current Error134
Fuser IH Input Over-Current Error134
Fuser IH Low Electric Power Error135
Fuser Belt Cooling Fan Error136
Engine Software Ready Error136
Fuser Front Fan Motor Error136
Fuser Rear Fan Motor Error137
IH PWB Cooling Fan Motor Error137
Fuser IH PWB Communication Error138
Current PWB Error138
Fuser Power Supply Incompatibility139
Toner Motor K Error139
Toner Motor C Error140
Toner Motor M Error141
Toner Motor y Error142
Toner Sensor K Error143
Toner Sensor C Error144
Toner Sensor M Error145
Toner Sensor y Error146
Broken Outer Temperature Sensor 2 Wire147
Short-Circuited Outer Temperature Sensor 2147
Broken LSU Thermistor K Wire148
Broken LSU Thermistor C Wire148
Broken LSU Thermistor M Wire149
Broken LSU Thermistor y Wire149
Short-Circuited LSU Thermistor K150
Short-Circuited LSU Thermistor C150
Short-Circuited LSU Thermistor M151
Short-Circuited LSU Thermistor y151
Broken Developer Thermistor K Wire152
Broken Developer Thermistor C Wire152
Broken Developer Thermistor M Wire153
Broken Developer Thermistor y Wire153
Short-Circuited Developer Thermistor K154
Short-Circuited Developer Thermistor C154
Short-Circuited Developer Thermistor M155
Short-Circuited Developer Thermistor y Wire155
Developer Unit K Type Mismatch Error156
Developer Unit C Type Mismatch Error156
Developer Unit M Type Mismatch Error156
Developer Unit y Type Mismatch Error156
ID Sensor 1 Error157
ID Sensor 2 Error157
Broken Outer Temperature Sensor 1 Wire158
Drum K EEPROM Error158
Drum C EEPROM Error159
Drum M EEPROM Error159
Drum y EEPROM Error159
Developer Unit K EEPROM Error160
Developer Unit C EEPROM Error160
Developer Unit M EEPROM Error161
Developer Unit y EEPROM Error161
Laser Scanner Unit K EEPROM Error162
Laser Scanner Unit C EEPROM Error162
Laser Scanner Unit M EEPROM Error163
Laser Scanner Unit y EEPROM Error163
Punch Motor 1 Error164
Punch Motor 2 Error165
Punch Motor 3 Error166
DF Paddle Motor Error167
DF Eject Release Motor Error168
DF Shift Motor 1 Error169
DF Shift Motor 2 Error170
DF Shift Release Motor Error171
DF Tray Motor Error 1172
DF Tray Motor Error 2173
DF Tray Motor Error 3174
DF Side Registration Motor 1 Error 1175
DF Side Registration Motor 1 Error 2176
DF Side Registration Motor 2 Error177
DF Slide Motor Error179
DF Staple Motor Error180
Center-Folding Unit Communication Error182
CF Side Registration Motor 2 Error182
CF Adjustment Motor Error183
CF Blade Motor Error184
CF Staple Motor Error184
CF Side Registration Motor 1 Error185
CF Main Motor Error186
Punch Slide Motor Error 1187
Punch Unit Communication Error189
Mailbox Communication Error189
MB Conveying Motor Error189
Document Finisher Main Program Error191
Document Finisher Backup Error191
Center-Folding Unit Backup Error191
Document Processor Communication Error192
Coin Vender Communication Error192
DP Lift Motor Going up Error193
DP Lift Motor Going down Error194
DP EEPROM Error194
Communication Error between DP and SHD194
LED Fault Detection195
Coin Vender Control PWB Error195
Coin Vender Rejector Error195
Sensor Error in Coin Vender Change195
Coin Vender Pay-Out Error196
Coin Vender Pay-Out Sensor Error196
ISC PWB Error196
Machine Recovery Error197
Confidential Document Guard Uninstalled Error197
Confidential Document Guard PWB Error197
Communication Error between Main PWB and Operation PWB198
Main PWB Checksum Error198
System Memory Error198
Communication Error between Main PWB and Pring Engine199
Communication Error between Main PWB and Scanner Engine199
Print Engine ROM Checksum Error/Scanner Engine ROM Checksum Error199
Power Supply in Drive System Error199
System Error (Fxxxx) Outline200
Image Formation Problems205
Poor Image (Due to DP and Scanner Reading)207
No Image Appears (Entirely White)208
No Image Appears (Entirely Black)211
Image Is too Light213
The Background Is Colored217
White Streaks Are Printed Vertically220
Black or Color Streaks Appear Longitudinally223
Streaks Are Printed Horizontally227
One Side of the Print Image Is Darker or Brighter than the Other230
Black or Color Dots Appear on the Image233
Image Is Blurred235
Leading Edge of the Image Consistently Misaligned with the Original238
Part of Image Is Missing240
Image Is out of Focus243
Image Center Does Not Align with the Original Center245
Shifted Colors246
Moire250
Skewed Image251
Abnormal Image253
Poor Image (Image Rendering Problems: Mono-Color Printer Image)256
No Image Appears - Entirely White258
No Image Appears - Entirely Black260
Colored Background263
White Streaks Printed Vertically265
Black / Color Streaks Appear Longitudinally266
Black, White, Color Streaks Appear Horizontally267
Uneven Density Longitudinally268
Uneven Density Horizontally269
Black / Color Dots Appear on the Image269
Offset Occurs270
Part of Image Missing271
Out of Focus Image271
Poor Grayscale Reproducibility272
Unevenly Repeating Horizontal Streaks in the Printed Objects272
Grainy Image273
Poor Image (Caused by Transferring Toner, Paper274
Conveying, or Fusing)274
Black, White or Color Streaks Appear Horizontally280
Uneven Transferring Toner281
Image Is Blurred (Shifted Transferring)283
Leading Edge of the Image Is Consistently Misaligned with the Original284
Leading Edge of the Image Is Sporadically Misaligned with the Original284
Paper Is Wrinkled285
Image Is Partly Missing (Outlines Objects and White Dots)287
Focus Is Loose288
Dirty Paper Edges with Toner290
Inferior Color Reproducibility291
Dirty Reverse Side of Paper292
Electric Problems293
Mechanical Problems301
Send Error Code303
Scan to SMB Error Codes303
Scan to FTP Error Codes304
Scan to E-Mail Error Codes305
Error Codes307
Table of General Classification308
U004XX Error Code Table: Interrupted Phase B310
U006XX Error Code Table: Problems with the Unit310
U008XX Error Code Table: Page Transmission Error310
U009XX Error Code Table: Page Reception Error310
U010XX Error Code Table: G3 Transmission311
U011XX Error Code Table: G3 Reception312
U017XX Error Code Table: V.34 Transmission313
U018XX Error Code Table: V.34 Reception313
Printing System Troubleshooting314
Remarks on Relay PWB Replacement317

Kyocera TASKalfa 3551ci - Service Manual

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