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TROUBLESHOOTING GUIDE
If you need any further assistance, please feel free to contact us at support@kyvol.com.
FREQUENTLY ASKED QUESTIONS
Q1. The robot doesn’t´s respond.
• Make sure you press the Power Switch ON.
• Make sure the battery of your robot is not critical low.
• Check the batteries in the remote have enough power when it´s controlled by
the remote.
• Make sure the distance between the remote and the robot is within the effective
range (5m/16ft) whet it´s controlled by the remote.
Q2. The remote doesn´t work.
• Check if the batteries in the remote have enough power.
• Make sure press the Power Switch to ON.
• Make sure the battery of the robot is not critical low or it doesn´t drain
completely.
• Make sure the distance between the remote and the robot is within the effective
range.
Q3. The robot stops working suddenly.
• Verify the robot is trapped or gets stuck.
• Check if the battery of the robot is critical low.
• Make sure you did not pause the robot.
Q4. The robot cannot start the scheduled cleaning-
• Makes sure you press the Power Switch to ON.
• Check if the scheduled time is set correctly (AM/PM)
• Check if the battery of the robot is low or critical low.
• Check if you´ve cancelled the schedule.
• If the status of the robot is abnormal (see page 31-32), it can´t start the schedule
cleaning.
Q5. The suction power is weak.
• There are three levels of suction power available for this mode. Please try to
press on the remote to adjust the level.
• Empty the Dust Bin and clean the Filter.
• Replace the HEPA inside of the Filter.
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