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Q6. The robot produces loud of sharp noises.
• The robot will produce some certain sound when cleaning, which is normal.
Please arrange your cleaning time to avoid being interrupted by the sound.
• If a sharp noise is heard, please check if the Main Brush or the Side Brush is
tangled with any objects.
• Check if the robot collected the objects that can make noise inside of the Dust
Bin.
• When the robot needs your help, it will beep. You can check what´s happened to
it.
Q7. The robot won´t charge.
• Check if the Power Indicator on the Charging Base lit up.
• Make sure the Charging Contacts on the robot are aligned with those on the
Charging Base.
• Clean the Charging Contacts with a dry cloth (alcohol is no recommended.)
Q8. The robot cannot return to the Charging Base.
• Remove the obstacles around the Charging Base, so that the robot can detect
where it is.
• Check if there is a long distance between the robot and the Charging Base. If yes,
the journey will take more time.
• Check if the battery of the robot is critical low.
• Clean the part where there are sensors of the are the Bumper and the Charging
Base.
Q9. Thea main Brush on the bottom of the robot cannot work.
• Check if the brush is stuck by some objects, if yes please remove them and clean
the brush.
• Make sure the brush and its guard are installed properly.
Q10. The route created by the robot is not described as instructed.
• The gyroscope or the optical flow sensor is abnormal. Please place the robot on a
flat surface and reboot it, check whether there is dust or oil residue left on the
cover of the optical flow sensor.
• The robot is finding and returning to the Charging Base.
• Please directly contact us.
Q11. The cleaning time becomes shorter or less than 100 minutes.
• The cleaning varies with the cleaning mode, the suction power level and the
material type of the surface.
• If the robot is not fully charged, the cleaning time will be shorter.
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