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Troubleshooting Guide
Q1. How many schedules can I set by the APP?
• You can set 7 schedules via Kyvol APP by tapping Settings > Schedule. The default
time is 9:00, but you can tap it to change as needed.
Q2. Why does the robot show that it´s offline?
• Make sure you have switched the robot.
• Check the network connection of your mobile device.
Q3. Why cannot the robot connect to the Wifi?
• Make sure you´ve entered the right password.
• Keep the robot, mobile device and your router being as close as possible.
• Make sure you selected a 2.4GHz WiFi.
Q4. Why cannot I control the robot with Alexa?
• Please check the network connection of your mobile device.
• Make sure you´ve connected the robot to Kyvol APP.
• Make sure your robot has been discovered in Alexa APP.
• Make sure you start the voice command with “Alexa, …”
Q5. Why cannot I control the robot with Google Assistant?
• Pease check the network connection of you mobile device.
• Make sure you´ve connected the robot to Kyvol APP.
• Make sure your robot has been discovered in Google Home APP.
• Make sure you start the voice command with “OK Google, …” or “Hey Google, …”
Q6. How many robots can I connect to the same account?
• There is no limitation on the number of robots.
Q7. How many accounts can I share the robot with?
• There is no limitation on the number of accounts.
Q8. Why does the WiFi Status Indicator keep flashing green?
• The WiFi Status Indicator flashes green when the robot´s firmware is updating.
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