LaCie d2 Thunderbolt 2 - Troubleshooting: File Transfers

LaCie d2 Thunderbolt 2 | USB 3.0 User Manual 35
Q: Are both ends of the Thunderbolt technology cable securely attached?
A:
Only use the included Thunderbolt cable.
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Check both ends of the Thunderbolt technology cable to make sure they are fully seated in their respective
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ports.
Try disconnecting the Thunderbolt technology cable then wait 10 seconds before reconnecting it.
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If the drive is still not recognized, restart your computer and try again.
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USB 3.0 (PC/Mac)
Problem: My file transfers are too slow.
Q: Is the hard drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
A: If your hard drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only
operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the
USB 3.0 device will operate at the slower USB transfer rates.
Q: Are you using a USB 3.0 hub, host bus adapter, or peripheral connection device?
A: Check to see that the SuperSpeed USB 3.0 drivers for your USB 3.0 device have been installed correctly. If in
doubt, uninstall the drivers and re-install them.
Q: Does your computer or operating system support SuperSpeed USB 3.0?
A: Refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check
the minimum system requirements.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will
limit the transfer speed since the internal hard drive's transfer speed will be significantly less than that of the
LaCie hard drive.