Frequently Asked Quesons
For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to LaCie customer support.
Hard drive icon
Why does the hard drive icon not appear on my desktop (Mac)?
Why does the hard drive icon not appear in Computer (Windows)?
Is your Finder configured to hide hard drives on the desktop?
Is your hard drive mounting in the operating system?
Does your computer’s configuration meet the minimum system requirements for use with this hard
drive?
Did you follow the correct installation steps for your operating system?
Go to Finder and then check Preferences > General tab > Show these items on the desktop. Confirm
that Hard Disks is selected.
Open Disk Utility at Go > Utilities > Disk Utility. If the hard drive is listed in the left-hand column, check
your Finder preferences to see why it is not displayed on the desktop (review the question above).
For detailed information on supported operating systems, please see the following knowledge base
article.
Review the installation steps in Getting Connected.
Is the hard drive listed in Device Manager?
All drives appear in at least one place in Device Manager.
Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click
the Plus (+) icon to view the full list of devices. If you’re uncertain that your drive is listed, safely unplug
it and then reconnect it. The entry that changes is your LaCie hard drive.
27LaCie Rugged RAID Shuttle
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