LAVAZZA CLASSY PRO - The display shows the message DESCALING REQUIRED; The display shows the message CREDIT THRESHOLD REACHED; The display shows the message MILK VALVE TIMEOUT; The coffee flows out too fast and no creamy froth forms on the surface

34
EN
N° Problem encountered Possible causes Solution Result
10
The display shows
the message
“DESCALING
REQUIRED”.
1 - The machine has
limescale build-up.
Descale the machine.
Ok: call solved.
Non-ok: machine
being serviced.
11
The display shows the
message “CREDIT
THRESHOLD
REACHED”.
1 - No credit available.
Contact Lavazza
Customer Service
Ok: call solved.
Non-ok: machine
being serviced.
12
The display shows
the message “MILK
VALVE TIMEOUT”.
1 - Machine damaged.
Power cycle the
machine.
Ok: call solved.
Non-ok: machine
being serviced.
13
The coffee flows out
too fast and no creamy
froth forms on the
surface
1 - Capsule not
compatible.
Use Lavazza capsules or
compatibles.
Ok: call solved.
Non-ok: go to step 2
2 - Capsule already
used.
Bring the lever back to
rest position and load a
new capsule.
Ok: call solved.
Non-ok: machine
being serviced.
14 The coffee is cold.
1 - Coffee pours out in
drops, water circuit
clogged.
Run the machine
washing cycle.
Ok: call solved.
Non-ok: go to step 2
2 - The machine has
limescale build-up
Descale the machine.
Ok: call solved.
Non-ok: machine
being serviced.
15
Dispensed coffee is
insufficient or excessive.
1 - Incorrect dose
programming.
Program the coffee dose
properly
Ok: call solved.
Non-ok: machine
being serviced.
16
Coffee not supplied
and steam coming
out of the capsule
compartment.
1 - The loading lever
was not set to the
brewing position.
Set the loading lever to
the brewing position.
Ok: call solved.
Non-ok: machine
being serviced.
17
Coffee pours out in
drops.
1 - Faulty capsule. Replace the capsule.
Ok: call solved.
Non-ok: go to step 2
2 - Pump working
improperly.
Check for abnormal
noise of the machine.
Ok: call solved.
Non-ok: go to step 3
3 - Spout/water circuit
clogged.
Clean the coffee
dispensing spout
(see MAINTENANCE
AND CLEANING).
Ok: call solved.
Non-ok: go to step 4
4 - The machine has
limescale build-up.
Descale the machine.
Ok: call solved.
Non-ok: machine
being serviced.
TROUBLESHOOTING