When the robot runs into trouble, its red indicator light will be on or
flash and beep with different durations and separations. The
following table summarizes the corresponding causes:
* If the above method cannot resolve the problem, please try the
following operations: turn on the ON/OFF button on the side to
restart the robot.
4. Abnormal symptoms /
4.1 Symptoms prompts
Fault cause:
The wheels are not wokring. Please check
Solutions:
Please check whether the driving wheel is tangled , and clean
up it.
The red light is on
Fault cause:
The side brush is not working. Please check
Solutions:
Please check whether the side brush is tangled , and clean up
the side brush.
Fault cause:
The rolling brush is not working. Please check
Solutions:
Please clean the waste in the rolling brush.
Fault cause:
Mop missing. Please install again
Solutions:
The mop holder has come off, please put the mop holder back
on the robot.
Fault cause:
I am suspended. Please put me back on the ground
Solutions:
The robot hangs in the air. Please move it to the ground.
Red light flashes
Fault cause:
I am stuck, please help me out
Solutions:
Fail to get rid of a dilemma; please move to an open place.
Fault cause:
low battery. Can't return to charging dock.
Please put me back to the charging dock to start charging
Solutions:
Please move the robot to the docking station for charging.
Fault cause:
Abnormal charging voltage.
Please use the original power adapter to charge.
Solutions:
Clean the electrode and ensure the original adapter.
Fault cause:
Unable to start charging. Please toggle the power
button on the side of robot to try again.
Solutions:
Check if the robot is turned on.
Abnormal cleaning
It is recommended to replace consumables regularly, such as
high-efficiency filters (HEPA), pre-filter, side brushes, etc.
Please refer to the chapter [Maintenance] of the manual to
clean the robot.
Cleaning components blockage
Dust on sensors and other components
Possible causes
Possible causes
Fault
Solutions
Solutions
Unable to connect to App
Keep pressing the Start/pause button for 3 seconds: Entering
Wi-Fi pairing mode.Please refer to the manual's chapter [App
download and configuration].
Please refer to the manual's chapter [App download and con-
figuration].
Not entered Wi-Fi pairing mode
2.4G Hz network isn't used.
Possible causes
Possible causes
Fault
Solutions
Solutions
Difficult to return and charge
Please place the charging stand in an open and flat area.
Please check whether the charging base is connected to the
power supply. Do not move the position of the charging base
when the robot is working.
Incorrect placement of charging base
The charging stand is powered off or moved manually
Possible causes
Possible causes
Fault
Solutions
Solutions
Please refer to the chapter [Using environment preparation] of
the manual.
The home is too large, and the environment is complex
Possible causes
Solutions
Let the robot clean from the docking station.
The robot didn't clean from the docking station
Possible causes
Solutions
Unable to charge
Check whether both ends of the power adapter are connected
and powered on normally.
Ensure that the charging electrode of the robot and the
charging base are fully connected, and clean the charging
electrode of the robot and the docking station regularly.
The power supply is not connected, or the plug is loose
Poor contact between the robot and the charging electrode of
the docking station
Possible causes
Possible causes
Fault
Solutions
Solutions
It is recommended to use this product frequently. If the battery
cannot be charged due to not using it for a long time, please
contact a customer service representative.
Battery deterioration caused by non-long-term use
Possible causes
Solutions
If the following problems occur in the application process of the
product, users can resolve them independently by comparison
and inquiry.
4. Abnormal symptoms /
4.2 Troubleshooting
* If the fault cannot be eliminated according to the operation in the
table, contact our customer service representative.
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