WARRANTY
8
WARRANTY
Dear Leica Customer,
congratulations on the purchase of your new Leica product – you are now the proud owner of a
world-class brand product.
In addition to your statutory warranty claims against your seller, we, Leica Camera AG
("LEICA"), grant you voluntary warranty services for your Leica product in accordance with the
following stipulations ("Leica Warranty"). The Leica warranty therefore does not limit your statu-
tory rights as a consumer under applicable law or your rights as a consumer against the dealer
with whom you have concluded the purchase contract.
THE LEICA-GUARANTEE
You have purchased a Leica product that has been manufactured according to special quality
guidelines and tested by experienced specialists during the various stages of production. We
provide the following Leica Warranty, valid as of April 1, 2023, for this Leica product and
including the accessory parts in the original packaging. Please note that we do not offer any
warranty for commercial use.
We offer an extended warranty for some Leica products, provided you register for a Leica
account. Please visit www.leica-camera.com for more details.
SCOPE OF THE LEICA-GUARANTEE
During the warranty period, complaints based on manufacturing and material defects will be
remedied free of charge, at LEICA's discretion, by way of repair, replacement of defective parts,
or exchange for a similar Leica product in perfect condition. Replaced parts or products
become the property of LEICA.
Further claims of any kind and on any legal grounds whatsoever in connection with this Leica
Warranty are excluded.
EXCLUDED FROM THE LEICA WARRANTY
Parts subject to wear and tear (e.g. eyecups, leather coverings, carry straps, armoring,
batteries), and parts under mechanical stress are excluded from the Leica Warranty, unless the
defect was caused by manufacturing or material defects. That also applies to any exterior
damage.
LAPSE OF CLAIMS UNDER THE LEICA-GUARANTEE
Claims under the warranty are void if the defect in question is due to improper handling; they
may also be void if e.g. third-party accessories have been used, the Leica product has not been
opened professionally or has not been repaired professionally. Claims for warranty services
shall similarly be void if the serial number is unrecognizable.
ASSERTION OF THE LEICA-GUARANTEE
We require a copy of the proof of purchase of your Leica product from a LEICA-authorized
dealer (“Authorized Leica Dealer") before we can accept any claim under the warranty. The
purchase receipt must show the date of purchase, the Leica product with its article number and
serial number, and details about the Authorized Leica Dealer. We reserve the right to request
the original receipt. Alternatively, you may send us a copy of the warranty card; please note
that the Warranty Card must be filled out correctly, and the product must have been purchased
from an Authorized Leica Dealer.
Please send your Leica product with a copy of your purchase receipt or the Warranty Card
alongside a description of the issue:
Leica Camera AG, Customer Care, Am Leitz-Park 5, 35578 Wetzlar, Germany
Email: customer.care@leica-camera.com, phone: +49(0)6441 2080-189
Leica Product Sport Lenses Warranty Term
Lenses/Mechanics
Warranty Term
Electronics
Monocular Rangefinders 3 years 3 years
PICK-UP SERVICE FOR REPAIR SUBMISSIONS
(Applies for EU only)
We will organize the shipping of your device to our Customer Care department if you should
notice a problem with your device during the warranty period. Please contact our service
hotline to make the necessary arrangements (+49 (0)6441 2080 189). Our pick-up service will
collect your Leica product at the agreed time from your premises free of charge and transport it
to our Customer Care location for evaluation.
Contact: https://leica-camera.com/contact
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