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Anoptionthatwasjustinstalleddoesnotwork

Symptom:Anoptionthatwasjustinstalleddoesnotwork.

Action:Verifythat:

•Theoptionisdesignedforyourcomputer.

•Youfollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided

withyourcomputer,andalloptionles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.

•Youhavenotloosenedotherinstalledoptionsorcables.

•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction

correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother

installedadapters)todeterminetheresourcesrequiredforeachadapter.

Ifyouneedtechnicalassistance,seeChapter10“Gettinginformation,help,andservice”onpage61.

Anoptionthatpreviouslyworkeddoesnotworknow

Symptom:Anoptionthatpreviouslyworkeddoesnotworknow.

Actions:

•Verifythatalloptionhardwareandcableconnectionsaresecure.

•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.

•IfthefailingoptionisaSCSIoption,verifythat:

–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.

–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.

–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer

isturnedon.Formoreinformation,seeyourSCSIdocumentation.

•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.

Ifyouneedtechnicalassistance,seeChapter10“Gettinginformation,help,andservice”onpage61

Printerproblems

Symptom:Theprinterdoesnotwork.

Actions:Verifythat:

1.Theprinteristurnedonandisonline.

2.Paperisloadedcorrectly.

3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe

computer.

Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.

1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.

2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS

settings.FormoreinformationaboutBIOSsettings,seeChapter6“UsingtheSetupUtilityprogram”

onpage37.

Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou

cannotcorrecttheproblem,havethecomputerserviced.SeeChapter10“Gettinginformation,help,and

service”onpage61.

Chapter9.Troubleshootinganddiagnostics57

Lenovo ThinkCentre M32 User Manual

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