messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.
Gathering information needed to call Support
If you believe that you require warranty service for your Lenovo product, the service technicians will be able
to assist you more efficiently if you prepare before you call. You can also see
http://
datacentersupport.lenovo.com/warrantylookup
for more information about your product warranty.
Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
• Hardware and Software Maintenance agreement contract numbers, if applicable
• Machine type number (Lenovo 4-digit machine identifier)
• Model number
• Serial number
• Current system UEFI and firmware levels
• Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to
https://www-947.ibm.com/support/servicerequest/
Home.action
to submit an Electronic Service Request. Submitting an Electronic Service Request will start the
process of determining a solution to your problem by making the pertinent information available to the
service technicians. The Lenovo service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
Collecting service data
Service data is collected automatically in the background for the controllers by enabling the AutoSupport
function on ONTAP. To collect service data, do the following:
1. Input the user name and password to enter the ONTAP main interface.
2. Click the Settings button on the top right corner of the interface. Then, click Autosupport.
3. Select each of the controllers and verify that the AutoSupport configuration is enabled for each of the
controllers.
4. Then, select how the AutoSupport data is sent.
Note: The available transport protocols are http, https, and smtp.
5. If necessary, configure the proxy.
6. Configure the mail-host and e-mail recipient that will receive the data.
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/
serviceprovider
and use filter searching for different countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist. In the U.S. and Canada, call 1-800-426-7378.
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.
K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.
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ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide
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