Warranty
The SR860 has a 1-year or 3-year warranty based on the machine type of the system:
7X69: 3 year warranty
7X70: 1 year warranty
The standard warranty terms are customer-replaceable unit (CRU) and onsite (for field-replaceable units,
FRUs, only) with standard call center support during normal business hours and 9x5 Next Business Day
Parts Delivered.
Also available are Lenovo Services warranty maintenance upgrades and post-warranty maintenance
agreements, with a predefined scope of services, including service hours, response time, term of service,
and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, go to the Data Center Advisor and Configurator (formerly known as
LESC) website http://lesc.lenovo.com, then do the following:
1. In the Customize a Model box in the middle of the page, select the Services option in the
Customization Option dropdown menu
2. Enter the machine type & model of the system
3. From the search results, you can click either Deployment Services or Support Services to view
the offerings
The following table explains warranty service definitions in more detail.
Table 41. Warranty service definitions
Term Description
Onsite
Service
If a problem with your product cannot be resolved via telephone, a Service Technician will be
dispatched to arrive at your location.
Parts
Delivered
If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo
will send a replacement CRU to arrive at your location. If a problem with your product cannot be
resolved via telephone and a FRU part is required, a Service Technician will be dispatched to arrive
at your location.
Technician
Installed
Parts
If a problem with your product cannot be resolved via telephone, a Service Technician will be
dispatched to arrive at your location.
Hours of
coverage
9x5: 9 hours/day, 5 days/week, during normal business hours, excluding local public &
national holidays
24x7: 24 hours per day, 7 days per week, 365 days per year.
Response
time target
2 hours, 4 hours, or Next Business Day: The time period from when the telephone based
troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service
Technician and part at the Customer’s location for repair.
Committed
Repair
6 hours: The time period between the service request registration in Lenovo’s call management
system and the restoration of the product to conformance with its specification by a Service
Technician.
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