10
Troubleshooting
Specifications
Problem Cause Solution
Unit does not power
on.
Fault in power source. Check outlet to see if unit is working. Reset outlet
if possible.
Unit is not working. Plug not connected. Insert the plug into an electrical outlet.
Faulty electrical outlet. Try another outlet.
Back cover not properly
placed on the unit.
Properly replace the back cover as noted in the
Set-Up section.
Unusual noise. Foreign object inside
unit.
Contact customer service.
Dirty filter. Replace the filter.
Filter does not fit
The dust sensor does
not work proprely
properly.
Properly place filter(s) as noted in the Set-Up and
Changing the Filter sections.
Power Supply AC 120V / 60 Hz
Power Consumption 40W
Applicable Area ≤30 m
2
(300 ft
2
)
Operating Conditions Temperature:-10°
~
55° (14°F
~
131°F)
Humidity: ≤95%RH
Noise Level <52 dB
CADR 135CFM(230 m³/h)
Standby Power <0.8 W
Package Contents
1 x True HEPA Air Purifier
1 x User Manual
Unit always show
that the air quality
is poor
The dust sensor lens
is dirty
Contact customer service
Clean the dust sensor as note in
Cleaning ＆ Maintenance
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