14
Problem Cause Solution
The surrounding area is damp
after using the humidifier.
The humidifier has been placed
directly on the floor or carpet.
Move the humidifier to a flat, elevated
surface such as a table or desk.
The ambient humidity is higher
than 68%.
lowest mist setting.
The mist being produced is too
close to the wall.
The display always shows
30% or 90% for the relative
humidity while the unit is
operating.
The humidity sensor is
malfunctioning.
Contact Customer Support.
I cannot smell the essential oil
that was added to the aroma
pad.
A low-volatile oil has been used
and does not easily evaporate.
Use a high-volatile (easily evaporated)
oil for your humidifier.
The humidity level in the room
has not changed, but the
relative humidity indicator says
the humidifier is working at full
capacity.
The room is larger than the
humidifier.
For best results, use the humidifier
in a room that is less than or equal to
430–753 ft ² (40–70 m²).
Water tank has to be refilled
frequently.
The humidifier may be running at a
high mist level.
Set the humidifier to run at a lower
mist level to maximize the water in the
water tank.
The warm mist function is being
used for an extended period of
time.
allow the heating element to cool for at
least 30 minutes.
mist while on the cool mist
setting.
The heating element is still warm
after being used for the warm mist.
Allow the heating element to cool for
at least 30 mintues.
Troubleshooting (cont.)
DO NOT direct the mist nozzle against
the wall.