Ghost images
Example Cause Solution
The photoconductors are not functioning
properly.
• Make sure the Paper Type setting is
correct for the media you are using.
• Replace the photoconductors.
Toner is low. Replace the toner cartridge.
Clipped images
Cause Solution
Guides in the selected tray are set
for a different media size than
what is loaded in the tray.
Move the guides in the tray to the
proper positions for the size
loaded.
There could be an incorrect page
size selected in the driver or
program.
• Specify the correct page size
in the driver or program.
• Set the Paper Size to match
the media in the tray.
Incorrect margins
Cause Solution
Guides in the selected tray are set for a different paper
size than what is loaded in the tray.
Move the guides in the tray to the proper positions for the
size loaded.
Auto size sensing is set to Off, but you loaded a
different size paper in a tray. For example, you inserted
A4-size paper into the selected tray but did not set the
Paper Size to A4.
• Set the Paper Size to match the media in the tray.
• Specify the correct page size in Print Properties or the
program.
Skewed print
Cause Solution
Guides in the selected tray are not in the correct position
for the media size loaded in the tray.
Move the guides in the tray to the proper positions for the
size loaded.
The media being used does not meet the printer
specifications.
Make sure you are using media that meets the printer
specifications.
Print quality guide
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