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Solving option problems
Symptom Cause Solution
The option does not operate
correctly after it is installed, or it
stops working.
The option is not installed correctly. Remove the option, and then
reinstall it.
Cables connecting the option to the
printer are not attached correctly.
Check the cable connections.
Refer to the Setup Guide for
instructions.
The printer driver does not
recognize that the option is
installed.
Your printer driver may not
automatically recognize that an
option is attached to your printer.
Look at the driver settings and
verify that all the printer
configuration settings are correct.
Cannot print using the infrared
port on the optional
Tri-Port Adapter.
The infrared port is not configured
properly.
• Make sure neither Infrared Port
nor Infrared Buffer is set to
Disabled in the Infrared Menu.
• Make sure the Window Size and
Transmit Delay settings are
correct.
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