Print quality guide
Page 4 of 4
Incorrect margins
• Guides in the selected tray are set for
a different size paper than what is
loaded in the tray.
• Auto size sensing is set to off, but
you loaded a different size paper in a
tray. For example, you inserted A4
size paper into the selected tray but
did not set the Paper Size to A4.
• Move the guides in the tray to the
proper positions for the size loaded.
• Set the Paper Size to A4.
Skewed print
(Print is inappropriately slanted.)
Guides in the selected tray are not in
the correct position for the paper size
loaded in the tray.
Move the guides in the tray to the
proper positions for the size loaded.
Blank pages
• An incorrect media type is loaded in
the tray being printed from or the
Paper Type setting does not match
the type of media loaded in the tray.
• The print cartridges are defective or
empty.
• The transfer roller is defective.
• The image transfer unit is defective.
• Load the correct type media for your
print job or make sure the Paper
Type setting is correct for the paper
or specialty media you are using.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
Solid color pages
• The print cartridges are defective.
• Your printer requires servicing.
• Replace the print cartridges.
• Call for service.
The paper curls badly once it
prints and exits to a bin.
• The Texture setting is wrong for the
type of paper or specialty media you
are using.
• The paper has been stored in a high
humidity environment.
• Change Paper Texture from Rough
to Normal or Smooth or change the
type of paper you are using to match
the Texture setting.
• Store the paper at less than 40%
relative humidity (indoors with heat
and air conditioning) in accordance
with the storing paper section of the
print media guide.
Symptom Cause Solution
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