If the problem continues, the printer may need to be serviced. For more information, contact customer support.
Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
Colors are not aligned properly
ABCDEABCDE
ABCDE
ABCDE
Color has shifted outside of the appropriate area or has been superimposed over another color area. Try one or more
of the following:
PERFORM COLOR ADJUST
From the printer control panel Quality menu, perform Color Adjust.
REINSTALL THE PRINT CARTRIDGES
Remove and reinstall all four print cartridges.
ADJUST THE COLOR ALIGNMENT
1 Turn the printer off.
2 Load letter- or A4-size paper in the tray.
3 Hold down and
6
MNO
while turning the printer on.
4 Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
5 Touch Color Alignment > Print Alignment Page.
The color alignment pages print.
6 Touch Color Alignment.
Troubleshooting
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