Lexmark C920 - Page 24

Print quality guide
Page 3 of 7
Print too light
• The Toner Darkness setting is too
light, RGB Brightness is too bright, or
RGB Contrast is too high.
• You are using paper that does not
meet the printer specifications.
• Color Saver is On.
• Toner is low.
• A toner cartridge is defective or has
been installed in more than one
printer.
• Select a different Toner Darkness
setting, RGB Brightness setting, or
RGB Contrast setting from the
printer driver before sending the job
to print.
• Perform a Color Adjust in the Quality
Menu.
• Load paper from a new package.
• Avoid textured paper with rough
finishes.
• Make sure the paper you load in the
trays is not damp.
• Make sure the printer’s paper type,
paper texture, and paper weight
settings match the type of paper you
are using.
• Turn Color Saver off.
• Replace the toner cartridge.
Print too dark
• The Toner Darkness setting is too
dark, RGB Brightness is too dark, or
RGB Contrast is too high.
• A toner cartridge is defective.
• Select a different Toner Darkness
setting, RGB Brightness setting, or
RGB Contrast setting from the
printer driver before sending the job
to print.
• Replace the toner cartridge.
Transparency print quality is
poor
(Print has inappropriate light or dark
spots, toner is smeared, horizontal or
vertical light bands appear, or color
does not project.)
• You are using transparencies that do
not meet the printer specifications.
• The Paper Type setting for the tray
you are using is set to something
other than Transparency.
• Use only transparencies
recommended by the printer
manufacturer.
• Make sure the Paper Type setting is
set to Transparency.
Toner fog or background
shading appears on the page
• A toner cartridge is defective or
installed incorrectly.
• The transfer belt is worn or defective.
• A photodeveloper is worn or
defective.
• The fuser is worn or defective.
• Toner is in the paper path.
• Reinstall or replace the cartridge.
• Replace the transfer belt.
• Replace the photodeveloper (black
alone or all other colors at once).
• Replace the fuser.
• Call for service.
Toner rubs off the paper easily
when you handle the sheets
• The Type setting is wrong for the type
of paper or specialty media you are
using.
• The Texture setting is wrong for the
type of paper or specialty media you
are using.
• The Weight setting is wrong for the
type of paper or specialty media you
are using.
• The fuser is worn or defective.
• Change Paper Type to match the
paper or specialty media you are
using.
• Change Paper Texture from Normal
to Smooth or Rough.
• Change Paper Weight from Plain to
CardStock (or other appropriate
weight).
• Replace the fuser.
Symptom Cause Solution