Print quality guide
Page 4 of 7
Gray
background
• The Toner Darkness setting is too
dark.
• A toner cartridge is defective.
• Select a different Toner Darkness
setting from the printer driver before
sending the job to print.
• Replace the toner cartridge.
Uneven print
density
• A toner cartridge is defective.
• A photodeveloper is worn or
defective.
• The transfer belt is worn or defective.
• Replace the toner cartridge.
• Replace the photodeveloper (black
alone or all other colors at once).
• Replace the transfer belt .
Characters have jagged or
uneven edges
A downloaded font is not supported. If you are using downloaded fonts,
verify the fonts are supported by the
printer, the host computer, and the
software application.
Ghost Images
Toner is low. • Make sure the Paper Type setting is
correct for the paper or specialty
media you are using.
• Replace the toner cartridge.
Clipped images
(Some of the print is cut off on the
sides, top, or bottom of the paper.)
Guides in the selected tray are set for a
different size paper than what is loaded
in the tray.
Move the guides in the tray to the
proper positions for the size loaded.
Incorrect margins
• Guides in the selected tray are set for
a different size paper than what is
loaded in the tray.
• Auto size sensing is set to off, but
you loaded a different size paper in a
tray. For example, you inserted A4
size paper into the selected tray but
did not set the Paper Size to A4.
• Move the guides in the tray to the
proper positions for the size loaded.
• Set the Paper Size to match the
media in the tray.
Skewed print
(Print is inappropriately slanted.)
• Guides in the selected tray are not in
the correct position for the paper size
loaded in the tray.
• You are using paper that does not
meet the printer specifications.
• Move the guides in the tray to the
proper positions for the size loaded.
See “Understanding paper and
specialty media guidelines” in the
User’s Guide on the publications CD.
Symptom Cause Solution
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