Print quality guide
Page 5 of 7
Blank pages
• Packaging material has not been
removed from one or more toner
cartridges
• Toner is low.
• One or more toner cartridges are
defective or empty.
• Remove the packaging material from
the appropriate toner cartridge
• Remove the toner cartridge by
gripping the handles with both
hands. Shake the cartridge back
and forth and reinstall it.
• Replace the defective toner
cartridges.
Solid color pages
• A toner cartridge is defective.
• Your printer requires servicing.
• Replace the toner cartridge.
• Call for service.
The paper curls badly once it
prints and exits to a bin
• The Type, Texture, and Weight
settings are not appropriate for the
type of paper or specialty media you
are using.
• The paper has been stored in a high
humidity environment.
• Change Paper Type, Paper Texture,
and Paper Weight to match the
paper or specialty media loaded in
the printer.
• Load paper from a fresh package.
• Store paper in its original wrapper
until you use it.
• See “Storing paper” in the
User’s Guide on the publications CD.
Symptom Cause Solution
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