Action Yes No
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?
The problem is solved. Contact
customer
support.
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.
Action Yes No
Place letter‑ or A4‑size paper in the tray, and then resend the print job.
Does the print speed increase?
The problem is solved. Contact
customer
support.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 2.
Step 2
a Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 3.
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is solved. Go to step 4.
Troubleshooting 147
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General
Weight and Dimensions
