Action Yes No
Step 2
a Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
b Print the document.
Is the print still too dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Print the document.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Change the texture settings to match the paper you are printing
on.
b Print the document.
Is the print still too dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print still too dark?
Go to step 7. The problem is
solved.
Step 7
a Clean the printhead lens.
b Print the document.
Is the print still too dark?
Go to step 8. The problem is
solved.
Troubleshooting 100
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