Action Yes No
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
customer
support.
Paper curl
Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Move the paper guides in the tray to the correct position for the
paper loaded.
b Print the document.
Is the paper still curled?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings from the Paper menu
on the printer control panel.
b Print the document.
Is the paper still curled?
Go to step 3. The problem is
solved.
Step 3
a Remove paper from the tray, and then turn over the paper.
b Print the document.
Is the paper still curled?
Go to step 4. The problem is
solved.
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper still curled?
Contact
customer
support.
The problem is
solved.
Troubleshooting 92
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