Lexmark MS317dn User Manual

Solving printer problems
• “Basic printer problems” on page 158
• “Option problems” on page 160
• “MS312 and MS317 paper feed problems” on page 162
• “MS315, MS415, and MS417 paper feed problems” on page 163
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
• The USB symbol
on the cable with
the USB symbol
on the printer
• The appropriate
Ethernet cable
with the Ethernet
port
Troubleshooting 158

Lexmark MS317dn Specifications

General

Envelopes sizes	7 3/4, 9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 90 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal, Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Finishing option	No
Authentication method	802.1x
Cables included	AC
Cartridge(s) included	Yes
Included cartridge capacity (black)	1500 pages
Display	LCD
Certification	ENERGY STAR, Blue Angel RAL-UZ-171, ICES-003 Class B, BSMI Class B, VCCI Class B, US FDA, UL 60950-1, FCC Class B, cUL CAN/CSA-C22.2 60950-1, CB EN/IEC 60950-1, CB EN/IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, CE EN/IEC 60950-1, CE EN/IEC 60825-1, EN 61000-3, EN 55022 Class B, EuP, EN 55024, UL), EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, GS mark, EC 1275, MET-I, ISO 532B, ECMA-370, Customs Union EAC, SII, TER
Product color	Gray
Display number of lines	2 lines
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Duplex print speed (black, normal quality, A4/US Letter)	14 ppm
Printing colors	Black
Country of origin	China
Maximum duty cycle	50000 pages per month
Recommended duty cycle	500 - 2500 pages per month
Number of print cartridges	-
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PPDS, PostScript 3
Internal memory	128 MB
Processor cores	2
Noise level (idle)	15 dB
Processor frequency	800 MHz
Sound pressure level (printing)	53 dB
Sound pressure level (duplex printing)	52 dB
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Maximum number of input trays	3
Multi-Purpose tray input capacity	50 sheets
Cabling technology	10/100Base-T(X)
Security algorithms	IPSec, LEAP, MD5, MSCHAPv2, PEAP, SNMPv3, SSL/TLS, TTLS
Ethernet LAN data rates	10, 100 Mbit/s
Supported network protocols (IPv4)	TCP/IP IPv4, AppleTalk
Supported network protocols (IPv6)	TCP/IP IPv6, TCP, UDP
USB connector	USB Type-B
Standard interfaces	Ethernet, Parallel, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Package depth	472 mm
Package width	432 mm
Package height	380 mm
Package weight	15800 g
Power consumption (off)	0.5 W
Power consumption (ready)	7 W
Power consumption (printing)	520 W
Energy Star Typical Electricity Consumption (TEC)	1.6 kWh/week
Sustainability certificates	Blue Angel, ENERGY STAR
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %

Weight and Dimensions

Depth	382 mm
Width	399 mm
Height	263 mm
Weight	14000 g