Action Yes No
Step 6
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the print still too light?
Go to step 7. The problem is solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact
customer
support.
The problem is solved.
Printer is printing solid black pages
Action Yes No
Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact
customer
support.
The problem is solved.
Troubleshooting 142
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