Action Yes No
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Go to step 4. The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact
customer
support.
The problem is solved.
Skewed print
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b Resend the print job.
Is the print still skewed?
Go to step 2. The problem is solved.
Step 2
a Check if you are printing on a paper that is supported by the tray.
b Resend the print job.
Is the print still skewed?
Contact
customer
support.
The problem is solved.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Troubleshooting 144