Lexmark MS810de - Toner Rubs off

Action Yes No
Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct
light for more than 10 minutes. Extended exposure to light may cause
print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. Contact
customer
support.
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper type and
weight.
Do the paper type and weight match the paper loaded in the tray?
Go to step 2. Specify the paper type
and weight from the tray
settings to match the
paper loaded in the tray.
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper menu on
the printer control panel,
set the paper texture.
Go to step 3.
Step 3
a From the Paper Weight menu on the printer control panel, set Heavy Weight
to Heavy.
b Resend the print job.
Does the toner rub off?
Go to step 4. The problem is solved.
Print Quality Guide
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