Lexmark MX310dn User Manual

Action Yes No
Step 6
Check the copy settings.
From the Copy screen, check if the Content Type and Content Source
settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Step 7
Check for patterns on print.
a From the printer control panel, navigate to:
Copy > Sharpness > select a lower setting
Note: Make sure no scaling is being selected.
b Resend the copy job.
Do patterns appear on prints?
Go to step 8. The problem is solved.
Step 8
Check for missing or faded text on prints.
a From the Copy screen, adjust the settings of the following:
• Sharpness—Increase the sharpness setting.
• Contrast—Increase the contrast setting.
b Resend the copy job.
Do prints have missing or faded text?
Go to step 9. The problem is solved.
Step 9
Check for washed‑out or overexposed output.
a From the Copy screen, adjust the settings of the following:
• Background Removal—Reduce the current setting.
• Darkness—Increase the current setting.
b Resend the copy job.
Do pages show washed‑out or overexposed prints?
Contact
customer
support.
The problem is solved.
Partial document or photo copies
Action Yes No
Step 1
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 2. Place the document or
photo facedown on the
scanner glass in the
upper left corner.
Troubleshooting 229

Lexmark MX310dn Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Duplex print speed (black, normal quality, A4/US Letter)	14 ppm
Finishing option	No
All-in-one functions	Copy, Fax, Print, Scan
Supported media weight(s)	60 - 90 g/m²
Color all-in-one functions	Scan
Package dimensions (W x D x H)	19.09 x 21.65 x 22.48 \
Supported media weight (imperial)	24 lbs
Country of origin	China
Maximum duty cycle	50000 pages per month
Recommended duty cycle	250 - 6000 pages per month
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3, PPDS
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	33 cpm
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Duplex scan speed (black)	43 ppm
Duplex scan speed (color)	20 ppm
Optical scanning resolution	600 x 1200 DPI
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Total number of input trays	2
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	7 3/4, 9, 10, DL
Maximum print size	-
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Display diagonal	2.4 \
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Supported network protocols (IPv4)	TCP/IP, AppleTalk, TCP, UDP
Supported network protocols (IPv6)	TCP/IP
Internal memory	256 MB
Processor frequency	800 MHz
Sound pressure level (copying)	54 dB
Sound pressure level (printing)	53 dB
Sound pressure level (scanning)	55 dB
Sound pressure level (duplex printing)	52 dB
Power consumption (average operating)	- W
Package depth	550 mm
Package width	485 mm
Package height	571 mm
Package weight	22500 g
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Sustainability certificates	ENERGY STAR
Certification	Blue Angel (RAL-UZ-122), CAN/CSA-C22.2 60950-1, CSA E60825-1, ICES-003 B, BSMI B, CNS 13438, VCCI B, US FDA, FCC B, UL 60950-1, IEC 320-1, EN/IEC 60320-1, CE B, CB IEC 60950-1, EN 62311, EN 60950-1, EN/IEC 61000-3, EN 55022 B, EN 55024, EN/IEC 60825-1, GS (TÜV), SEMKO, UL AR, CS, TÜV Rh, SMA C-tick B, CCC B, CISPIR 22 B, EK Mark, N Mark, ECMA-370, TED

Weight and Dimensions

Depth	472 mm
Width	399 mm
Height	468 mm
Weight	20000 g

Summary

Safety Information

Learning About the Printer

Additional Printer Setup

Attaching Cables

Setting Up the Printer Software

Steps to install and configure the printer software on your computer.

Networking

Configure your printer to connect to a wired or wireless network.

Loading Paper and Specialty Media

Loading Trays

Printing

Printing a Document

Detailed instructions on how to print documents from your computer.

Printing Confidential and Other Held Jobs

Copying

Making Copies

Basic steps for making quick copies using the ADF or scanner glass.

Customizing Copy Settings

E-mailing

Setting Up the Printer to E-mail

Essential setup steps for enabling the printer's e-mail functionality.

Faxing

Setting Up the Printer to Fax

Essential initial configuration steps for enabling the fax function.

Choosing a Fax Connection

Sending a Fax

Learn how to send faxes via the printer control panel or computer.

Securing the Printer

Erasing Non-volatile Memory

Maintaining the Printer

Cleaning the Printer Parts

Checking the Status of Parts and Supplies

Ordering Supplies

Information on how to order genuine Lexmark toner cartridges and other supplies.

Replacing Supplies

Step-by-step guides for replacing consumables like toner and imaging units.

Managing the Printer

Accessing the Remote Control Panel

Restoring Factory Default Settings

Clearing Jams

Avoiding Jams

Understanding Jam Messages and Locations

How to interpret jam messages and locate jammed paper for removal.

[x]-Page Jam, Open Front Door. [20y.xx]

Troubleshooting

Understanding Printer Messages

Explanations and solutions for common error and status messages.

Solving Print Problems

Solutions for issues like incorrect characters or poor print quality.

Solving Copy Problems

Troubleshooting steps for issues related to the copier function.

Solving Scanner Problems

Solving Fax Problems