Lexmark MX310dn User Manual

• “Scanning takes too long or freezes the computer” on page 238
• “Poor scanned image quality” on page 239
• “Partial document or photo scans” on page 240
The scanner does not respond
Action Yes No
Step 1
Check if the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer cable is securely attached to the printer and the
computer, print server, option, or other network device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Go to step 3. Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Step 3
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
Step 4
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 5.
Step 5
Check if the printer is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Connect the printer
power cord directly to
a properly grounded
electrical outlet.
Go to step 6.
Step 6
Check other electrical equipment plugged into the outlet.
Are the other electrical equipment working?
Unplug the other
electrical equipment
and turn on the printer.
If the printer does not
work, then reconnect
the other electrical
equipment and then go
to step 6.
Go to step 7.
Step 7
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Are the printer and scanner working?
The problem is solved. Contact
customer
support.
Troubleshooting 237

Lexmark MX310dn Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Duplex print speed (black, normal quality, A4/US Letter)	14 ppm
Finishing option	No
All-in-one functions	Copy, Fax, Print, Scan
Supported media weight(s)	60 - 90 g/m²
Color all-in-one functions	Scan
Package dimensions (W x D x H)	19.09 x 21.65 x 22.48 \
Supported media weight (imperial)	24 lbs
Country of origin	China
Maximum duty cycle	50000 pages per month
Recommended duty cycle	250 - 6000 pages per month
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3, PPDS
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	33 cpm
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Duplex scan speed (black)	43 ppm
Duplex scan speed (color)	20 ppm
Optical scanning resolution	600 x 1200 DPI
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Total number of input trays	2
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	7 3/4, 9, 10, DL
Maximum print size	-
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Display diagonal	2.4 \
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Supported network protocols (IPv4)	TCP/IP, AppleTalk, TCP, UDP
Supported network protocols (IPv6)	TCP/IP
Internal memory	256 MB
Processor frequency	800 MHz
Sound pressure level (copying)	54 dB
Sound pressure level (printing)	53 dB
Sound pressure level (scanning)	55 dB
Sound pressure level (duplex printing)	52 dB
Power consumption (average operating)	- W
Package depth	550 mm
Package width	485 mm
Package height	571 mm
Package weight	22500 g
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Sustainability certificates	ENERGY STAR
Certification	Blue Angel (RAL-UZ-122), CAN/CSA-C22.2 60950-1, CSA E60825-1, ICES-003 B, BSMI B, CNS 13438, VCCI B, US FDA, FCC B, UL 60950-1, IEC 320-1, EN/IEC 60320-1, CE B, CB IEC 60950-1, EN 62311, EN 60950-1, EN/IEC 61000-3, EN 55022 B, EN 55024, EN/IEC 60825-1, GS (TÜV), SEMKO, UL AR, CS, TÜV Rh, SMA C-tick B, CCC B, CISPIR 22 B, EK Mark, N Mark, ECMA-370, TED

Weight and Dimensions

Depth	472 mm
Width	399 mm
Height	468 mm
Weight	20000 g