Lexmark MX710 Series - Contacting Customer Support

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Contacting customer support

Technical support via telephone is available. In the U.S. or Canada, call 1-800-539-6275. To contact technical

support in other countries or regions, send an e‑mail, or chat, go to

http://support.lexmark.com.

Troubleshooting 334

Main Page

Default Chapter2
- Table of Contents2
Safety Information7
- Conventions7
Learning about the Printer9
- Finding Information about the Printer9
- Selecting a Location for the Printer10
- Printer Conﬁgurations11
- Basic Model12
- Understanding the Basic Functions of the Scanner13
- Using the ADF and Scanner Glass14
Understanding the Printer Control Panel15
- Using the Printer Control Panel15
- Understanding the Colors of the Sleep Button and Indicator Lights15
- Understanding the Home Screen16
- Using the Touch-Screen Buttons18
Setting up and Using the Home Screen Applications20
- Finding the IP Address of the Printer20
- Finding the IP Address of the Computer20
- Accessing the Embedded Web Server20
- Customizing the Home Screen21
- Understanding the Different Applications21
- Activating the Home Screen Applications22
- Setting up Remote Operator Panel25
- Exporting and Importing a Conﬁguration26
Additional Printer Setup27
- Installing Internal Options27
- Installing Hardware Options47
- Attaching Cables50
- Setting up the Printer Software52
- Networking53
- Verifying Printer Setup58
Loading Paper and Specialty Media59
- Setting the Paper Size and Type59
- Conﬁguring Universal Paper Settings59
- Loading the 250- or 550-Sheet Tray59
- Loading the 2100-Sheet Tray66
- Loading the Multipurpose Feeder72
- Linking and Unlinking Trays76
  - Creating a Custom Name for a Paper Type77
  - Assigning a Custom Paper Type77
Paper and Specialty Media Guide79
- Using Specialty Media79
  - Tips on Using Labels80
  - Tips on Using Letterhead80
- Paper Guidelines81
- Supported Paper Sizes, Types, and Weights84
- Paper Types and Weights Supported by the Printer86
Printing87
- Printing a Document87
- Printing from a Mobile Device88
- Printing from a Flash Drive89
- Printing Conﬁdential and Other Held Jobs91
- Printing Information Pages92
- Canceling a Print Job93
Copying94
- Making Copies94
- Copying Photos95
- Copying on Specialty Media95
- Creating a Copy Shortcut Using the Printer Control Panel96
- Customizing Copy Settings97
- Placing Information on Copies102
- Canceling a Copy Job103
- Understanding the Copy Options103
- Save as Shortcut105
E-Mailing106
- Setting up the Printer to E-Mail106
- Creating an E-Mail Shortcut107
- E-Mailing a Document108
- Customizing E-Mail Settings109
- Canceling an E-Mail110
- Understanding the E-Mail Options110
Faxing113
- Setting up the Printer to Fax113
- Sending a Fax127
- Sending a Fax Using the Computer128
- Creating Shortcuts129
- Customizing Fax Settings130
- Canceling an Outgoing Fax132
- Holding and Forwarding Faxes132
- Understanding the Fax Options133
- Delayed Send134
Scanning136
- Using Scan to Network136
- Scanning to an FTP Address136
- Scanning to a Computer or Flash Drive139
- Understanding the Scan Options141
Understanding the Printer Menus144
- Menus List144
- Paper Menu145
- Reports Menu156
- Network/Ports Menu158
- Security Menu171
- Settings Menu178
- Help Menu227
Saving Money and the Environment228
- Saving Paper and Toner228
- Saving Energy228
- Recycling231
Securing the Printer232
- Statement of Volatility232
- Erasing Volatile Memory232
- Erasing Non-Volatile Memory233
- Erasing Printer Hard Disk Memory233
- Conﬁguring Printer Hard Disk Encryption234
- Finding Printer Security Information235
Maintaining the Printer236
- Cleaning Printer Parts236
- Cleaning the Scanner Glass237
- Checking the Status of Parts and Supplies239
- Ordering Parts and Supplies240
  - Ordering an Imaging Unit241
  - Ordering a Maintenance Kit242
- Storing Supplies243
- Replacing Supplies243
- Replacing the Imaging Unit245
- Moving the Printer249
  - Moving the Printer to Another Location250
  - Shipping the Printer250
Managing the Printer251
- Finding Advanced Networking and Administrator Information251
- Checking the Virtual Display251
- Setting up E-Mail Alerts251
- Viewing Reports252
- Conﬁguring Supply Notiﬁcations from the Embedded Web Server252
- Restoring Factory Default Settings253
Clearing Jams254
- Avoiding Jams254
- Identifying Jam Locations255
- Paper Jam in the Front Cover256
- Paper Jam in the Rear Door259
- Paper Jam in the Standard bin261
- Paper Jam in the Duplex Unit262
- Paper Jam in Trays263
- Paper Jam in the Multipurpose Feeder264
- Paper Jam in the Automatic Document Feeder265
Troubleshooting267
- Understanding the Printer Messages267
- Solving Printer Problems285
- Solving Print Problems292
- Solving Copy Problems318
- Solving Fax Problems321
- Solving Scanner Problems327
- Solving Home Screen Application Problems332
- Embedded Web Server Does Not Open332
- Contacting Customer Support334
Notices335
- Product Information335
- Edition Notice335
- Power Consumption340
Index349

Lexmark MX710 Series - Contacting Customer Support

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