Lexmark MX931 - Page 346

Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
Imaging unit
• 94.2 mm (3.7 in.)
• 37.7 mm (1.48 in.)
• 31.8 mm (1.25 in.)
Second transfer roller
• 50.3 mm (1.98 in.)
Fuser
• 95.1 mm (3.74 in.)
• 82.5 mm (3.25 in.)
Does the distance between the repeating defects match the
measurements?
Go to step 2.
Note: If the
repeating defects
match the second
transfer roller or
fuser
measurements, then
contact
customer
support.
Take note of the
distance, and then
contact
customer
support.
Step 2
a Replace the aected supply item.
b Print the document.
Do the repeating defects appear?
Contact
customer
support.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 346