Lexmark MX931 - Page 358

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4 Pull out the optional 520‑sheet tray or 2000‑sheet tandem tray.

5 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Troubleshoot a problem 358

Main Page

Table of Contents2
Safety Information6
Conventions6
Product Statements6
Learn about the Printer9
Finding Information about the Printer9
Finding the Printer Serial Number10
Printer Configurations11
Using the Control Panel13
Understanding the Status of the Indicator Light13
Selecting Paper14
Set Up, Install, and Configure29
Selecting a Location for the Printer29
Attaching Cables30
Setting up and Using the Home Screen Applications31
Setting up and Using the Accessibility Features37
Setting up the Printer to Fax39
Configuring the E-Mail SMTP Settings47
Loading Paper and Specialty Media55
Installing and Updating Software, Drivers, and Firmware73
Installing Hardware Options76
Networking148
Setting up Serial Printing (Windows Only)151
Secure the Printer153
Locating the Security Slot153
Erasing Printer Memory153
Erasing Printer Storage Drive154
Restoring Factory Default Settings154
Statement of Volatility154
Print156
Printing from a Computer156
Printing from a Mobile Device156
Printing from a Flash Drive158
Supported Flash Drives and File Types159
Configuring Confidential Jobs159
Printing Confidential and Other Held Jobs160
Printing a Font Sample List160
Printing a Directory List161
Placing Separator Sheets between Copies161
Stapling Printed Sheets161
Punching Holes in Printed Sheets161
Using Offset Stacking in Printed Sheets162
Canceling a Print Job162
Adjusting Toner Darkness162
Copy163
Using the Automatic Document Feeder and Scanner Glass163
Making Copies163
Copying Photos163
Copying on Letterhead164
Copying on both Sides of the Paper164
Reducing or Enlarging Copies164
Collating Copies164
Placing Separator Sheets between Copies164
Copying Multiple Pages Onto a Single Sheet165
Copying Cards165
Stapling Copies165
Punching Holes in Copies165
Using Offset Stacking in Copies166
Creating a Copy Shortcut166
E-Mail167
Using the Automatic Document Feeder and Scanner Glass167
Sending an E-Mail167
Creating an E-Mail Shortcut167
Fax168
Using the Automatic Document Feeder and Scanner Glass168
Sending a Fax168
Scheduling a Fax169
Creating a Fax Destination Shortcut169
Changing the Fax Resolution169
Adjusting the Fax Darkness170
Printing a Fax Log170
Blocking Junk Faxes170
Holding Faxes170
Forwarding a Fax170
Scan172
Using the Automatic Document Feeder and Scanner Glass172
Scanning to a Computer172
Scanning to an FTP Server173
Creating an FTP Shortcut174
Scanning to a Network Folder174
Creating a Network Folder Shortcut174
Scanning to a Flash Drive175
Use Printer Menus176
Menu Map176
Device177
Print191
Paper199
Copy202
Fax205
E-Mail221
Ftp227
USB Drive232
Network/Ports237
Cloud Services251
Security252
Reports259
Troubleshooting261
Printing the Menu Settings Page261
Maintain the Printer262
Checking the Status of Parts and Supplies262
Configuring Supply Notifications262
Setting up E-Mail Alerts262
Viewing Reports263
Ordering Parts and Supplies263
Replacing Parts and Supplies264
Cleaning Printer Parts305
Saving Energy and Paper322
Moving the Printer to Another Location323
Shipping the Printer323
Troubleshoot a Problem324
Print Quality Problems324
Printing Problems325
The Printer Is Not Responding351
Unable to Read Flash Drive352
Enabling the USB Port352
Clearing Jams353
Network Connection Problems373
Hardware Options Problems375
Issues with Supplies376
Paper Feed Problems377
E-Mailing Problems380
Faxing Problems381
Scanning Problems386
Contacting Customer Support393
Recycle and Dispose394
Recycling Lexmark Products394
Recycling Lexmark Packaging394
Notices395
Index409

Lexmark MX931 - Page 358

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