Print quality and troubleshooting
Page 4 of 5
The job prints, but the top
and side margins are
incorrect.
• Make sure the Paper Size setting in the Paper Menu is correct.
• Make sure the margins are set correctly in your software application.
Ghost images appear. • Make sure the Paper Type setting in the Paper Menu is correct.
• Replace the print cartridge.
Gray background prints. • The Toner Darkness setting may be too dark. Change the Toner Darkness setting in the
Quality Menu. See the Menus and Messages Guide on the publications CD for more
information.
• The print cartridge may be defective. Replace the print cartridge.
Repeating defects appear. Either the print cartridge, transfer rollers, or the fuser is defective. See “Print quality
troubleshooting” for more information.
Some of the print is cut off
on the sides, top, or bottom
of the media.
Move the guides in the tray to the proper positions for the size loaded.
Print is skewed or
inappropriately slanted.
Transparency print quality
is poor.
• Use only transparencies recommended by the printer manufacturer.
• Make sure the Paper Type setting in the Paper Menu is set to Transparency.
Problem Action
ABC
DEF
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