Lexmark X950 - 28 Y.XX Paper Jams

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9 Close door G.

10 If necessary, touch Continue, jam cleared from the printer control panel.

28y.xx paper jams

The scanner failed to feed one or more pages through the ADF.

1 Remove all original documents from the ADF.

Note: The message clears when the pages are removed from the ADF.

2 Open the ADF cover.

3 Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

4 Close the ADF cover.

5 Reload original documents into the ADF, straighten the stack, and then adjust the paper guide.

Clearing jams 296

Main Page

Default Chapter2
- Table of Contents2
Safety Information15
Learning about the Printer17
- Finding Information about the Printer17
- Selecting a Location for the Printer18
- Printer Configurations19
  - Basic Model20
  - Configured Models20
- Basic Functions of the Scanner21
- Understanding the ADF and Scanner Glass22
- Understanding the Printer Control Panel23
Understanding the Home Screen24
- Using the Touch-Screen Buttons26
- Other Touch-Screen Buttons27
Setting up and Using the Home Screen Applications29
- Accessing the Embedded Web Server29
- Showing or Hiding Icons on the Home Screen29
- Activating the Home Screen Applications30
- Exporting and Importing a Configuration32
Additional Printer Setup34
- Turning on the Printer34
- Installing Internal Options35
- Installing Hardware Options49
  - Order of Installation49
  - Installing Optional Trays50
- Attaching Cables52
- Verifying Printer Setup53
  - Printing a Menu Settings Page53
  - Printing a Network Setup Page54
- Setting up the Printer Software54
  - Installing the Printer Software54
  - Updating Available Options in the Printer Driver54
- Setting up Wireless Printing55
- Installing the Printer on a Wired Network60
- For Macintosh Users61
- Changing Port Settings after Installing a New Network Internal Solutions Port62
- Setting up Serial Printing64
Minimizing Your Printer's Environmental Impact66
- Saving Paper and Toner66
  - Using Recycled Paper66
  - Conserving Supplies66
- Saving Energy67
- Recycling70
Loading Paper and Specialty Media71
- Setting the Paper Size and Type71
- Configuring Universal Paper Settings71
- Loading the Standard or Optional 520-Sheet Tray72
- Loading the Optional 850- and 1,150-Sheet Trays75
- Loading the 2000-Sheet High-Capacity Feeder77
- Loading the Multipurpose Feeder79
- Linking and Unlinking Trays82
Paper and Specialty Media Guidelines84
- Paper Guidelines84
- Supported Paper Sizes, Types, and Weights88
Printing96
- Printing a Document96
- Printing from a Flash Drive98
  - Supported Flash Drives and File Types99
- Printing on Specialty Media100
- Printing Confidential and Other Held Jobs102
  - Storing Print Jobs in the Printer102
  - Printing Confidential and Other Held Jobs103
- Printing Information Pages103
  - Printing a Font Sample List103
  - Printing a Directory List104
- Canceling a Print Job104
  - Canceling a Print Job from the Printer Control Panel104
  - Canceling a Print Job from the Computer104
Copying105
- Making Copies105
- Copying Film Photos106
- Copying on Specialty Media106
  - Copying on Transparencies106
  - Copying on Letterhead106
- Customizing Copy Settings107
- Placing Information on Copies112
  - Placing the Date and Time at the Top of each Page112
  - Placing an Overlay Message on each Page112
- Canceling a Copy Job112
- Understanding the Copy Screens and Options113
E-Mailing116
- Getting Ready to E-Mail116
  - Setting up the E-Mail Function116
  - Configuring E-Mail Settings116
- Creating an E-Mail Shortcut117
  - Creating an E-Mail Shortcut Using the Embedded Web Server117
  - Creating an E-Mail Shortcut Using the Touch Screen117
- E-Mailing a Document118
- Customizing E-Mail Settings119
  - Adding E-Mail Subject and Message Information119
  - Changing the Output File Type119
- Canceling an E-Mail120
- Understanding E-Mail Options120
Faxing123
- Getting the Printer Ready to Fax123
- Creating Shortcuts129
  - Creating a Fax Destination Shortcut Using the Embedded Web Server129
  - Creating a Fax Destination Shortcut Using the Touch Screen129
- Sending a Fax130
- Customizing Fax Settings132
- Canceling an Outgoing Fax133
  - Canceling a Fax While the Original Documents Are Still Scanning133
  - Canceling a Fax after the Original Documents Have Been Scanned to Memory134
- Understanding Fax Options134
- Holding and Forwarding Faxes136
  - Holding Faxes136
  - Forwarding a Fax136
Scanning138
- Scanning to an FTP Address138
- Scanning to a Computer or Flash Drive142
Understanding Printer Menus147
- Menus List147
- Supplies Menu148
- Paper Menu150
- Reports Menu161
- Network/Ports Menu162
- Security Menu175
- Settings Menu181
- Help Menu235
Securing the Hard Disk and Other Installed Memory236
- Statement of Volatility236
- Erasing Volatile Memory236
- Erasing Non-Volatile Memory237
- Erasing Printer Hard Disk Memory237
- Configuring Printer Hard Disk Encryption238
Maintaining the Printer239
- Cleaning the Exterior of the Printer239
- Cleaning the Scanner Glass240
- Cleaning the Printhead Lenses241
- Emptying the Hole Punch Box245
- Storing Supplies246
- Checking the Status of Parts and Supplies247
  - Checking the Status of Parts and Supplies on the Printer Control Panel247
  - Checking the Status of Parts and Supplies from a Network Computer247
- Ordering Parts and Supplies247
- Replacing Parts and Supplies249
- Moving the Printer270
Administrative Support271
- Finding Advanced Networking and Administrator Information271
- Checking the Status of the Printer271
- Checking the Virtual Display271
- Setting up E-Mail Alerts271
- Viewing Reports272
- Restoring Factory Default Settings272
Clearing Jams273
- Avoiding Jams273
- Understanding Jam Numbers and Locations273
- 201-202 Paper Jams275
- 203 Paper Jam276
- Paper Jam278
- 24X Paper Jam280
- Paper Jam in Tray 1281
- 250 Paper Jam286
- 281 Paper Jam287
- 4Yy.XX Paper Jams289
- 455 Staple Jam294
- 28Y.XX Paper Jams296
Troubleshooting297
- Understanding Printer Messages297
  - Adjusting Color297
  - Bin 2 Is Unable to Lower, Remove Paper and Check for an Obstruction297
  - Change [Paper Source] to [Custom Type Name]297
  - Change [Paper Source] to [Custom Type Name] Load [Orientation]297
  - Change [Paper Source] to [Custom String]297
  - Change [Paper Source] to [Custom String] Load [Orientation]298
  - Change [Paper Source] to [Paper Size]298
  - Change [Paper Source] to [Paper Size] Load [Orientation]298
  - Change [Paper Source] to [Paper Size] [Paper Type]298
  - Change [Paper Source] to [Paper Size] [Paper Type] Load [Orientation]298
  - Check [Src] Orientation or Guides299
  - Close Cover [X]299
  - Close Door [X]299
  - Disk Corrupted299
  - Empty the Hole Punch Box299
  - Error Reading USB Drive. Remove USB299
  - Error Reading USB Hub. Remove Hub299
  - Fax Memory Full299
  - Fax Partition Inoperative. Contact System Administrator300
  - Fax Server 'To Format' Not Set Up. Contact System Administrator300
  - Fax Station Name Not Set up300
  - Fax Station Number Not Set up300
  - Insert Tray [X]300
- Insert the Hole Punch Box300
- Install Tray [X]300
- Load [Src] with [Custom Type Name]301
- Load [Src] with [Custom String]301
- Load [Src] with [Size]301
- Load [Src] with [Type] [Size]301
- Load Manual Feeder with [Custom Type Name]302
- Load Manual Feeder with [Custom String]302
- Load Manual Feeder with [Paper Size]302
- Load Manual Feeder with [Paper Type] [Paper Size]302
- Load Staples302
- Manual Feeder Expects [Paper Size]. Check [Paper Source] Guides303
- Memory Full, Cannot Print Faxes303
- Power Off, Wait 2 Seconds, Power on303
- Remove Paper from Standard Output bin303
- Remove Paper from bin [X]303
- Remove Paper from [Linked Set bin Name]303
- Remove Paper from All Bins303
- Restore Held Jobs303
- Scanner ADF Cover Open304
- Scan Document too Long304
- SMTP Server Not Set Up. Contact System Administrator304
- Some Held Jobs Were Not Restored304
- Unsupported Disk304
- 31.XX Missing or Defective [Color] Cartridge304
- 32.XX [Color] Cartridge Part Number Unsupported by Device304
- Incorrect Paper Size, Check [Paper Source]304
- Incorrect Paper Type, Check [Paper Source]305
- 35 Insufficient Memory to Support Resource Save Feature305
- 36 Printer Service Required305
- 37 Insufficient Memory to Collate Job305
- 37 Insufficient Memory for Flash Memory Defragment Operation305
- 37 Insufficient Memory, some Held Jobs Were Deleted306
- 37 Insufficient Memory, some Held Jobs will Not be Restored306
- 38 Memory Full306
- 39 Complex Page, some Data May Not Have Printed306
- 40 [Color] Invalid Refill, Change Cartridge306
- 51 Defective Flash Detected306
- 52 Not Enough Free Space in Flash Memory for Resources306
- 53 Unformatted Flash Detected307
- 54 Network [X] Software Error307
- 54 Serial Option [X] Error307
- 54 Standard Network Software Error307
- Unsupported Option in Slot [X]307
- 56 Parallel Port [X] Disabled308
  - 56 Serial Port [X] Disabled308
  - 56 Standard USB Port Disabled308
  - 56 Standard Parallel Port Disabled308
  - 56 USB Port [X] Disabled308
  - 58 Too Many Disks Installed308
  - 58 Too Many Flash Options Installed309
  - 58 Too Many Trays Attached309
  - Incompatible Tray [X]309
  - 61 Remove Defective Disk309
  - 62 Disk Full309
  - 63 Unformatted Disk309
  - 80.XX Fuser Life Warning310
  - 80 Replace Fuser310
  - 80 Scanner Maintenance Required, Use ADF Kit310
  - Scheduled Maintenance [X]310
  - Replace Paper Pick Rollers in [Paper Source], Use Parts and Instructions in Tray 1 Compartment310
  - 82.XX Replace Waste Toner Bottle310
  - 82.XX Waste Toner Bottle Missing310
  - 82.XX Waste Toner Bottle Nearly Full311
  - 84 Unsupported [Color] Photoconductor311
  - 84.XX [Color] Photoconductor Missing311
  - 84.XX [Color] Photoconductor Nearly Low311
  - 84.XX [Color] Photoconductor Low311
  - 83.XX Transfer Module Missing311
  - 84.XX Replace [Color] Photoconductor311
  - 88.2X Replace [Color] Cartridge311
  - 88.XX [Color] Cartridge Low312
  - 88.XX [Color] Cartridge very Low312
  - 2Yy.XX Close Flatbed Cover and Load Originals if Restarting Job312
  - 280.06 Paper Missing312
  - 840.01 Scanner Disabled by Admin313
  - 840.02 Scanner Disabled. Contact System Administrator if Problem Persists313
  - 1565 Emulation Error, Load Emulation Option313
  - Solving Basic Printer Problems313
  - Solving Printing Problems313
    - Multiple-Language PDF Files Do Not Print313
    - Printer Control Panel Display Is Blank or Displays Only Diamonds313
    - Error Message about Reading USB Drive Appears314
    - Print Jobs Do Not Print314
    - Confidential and Other Held Jobs Do Not Print315
    - Print Job Takes Longer than Expected315
    - Job Prints from the Wrong Tray or on the Wrong Paper316
    - Incorrect Characters Print316
    - Tray Linking Does Not Work316
    - Large Jobs Do Not Collate316
    - Unexpected Page Breaks Occur317
  - Solving Copy Problems317
    - Copier Does Not Respond317
    - Scanner Unit Does Not Close317
    - Poor Copy Quality317
    - Partial Document or Photo Copies319
  - Solving Scanner Problems320
    - Checking an Unresponsive Scanner320
    - Scan was Not Successful320
    - Scanning Takes too Long or Freezes the Computer320
    - Poor Scanned Image Quality320
    - Partial Document or Photo Scans321
    - Cannot Scan from a Computer321
  - Solving Fax Problems322
    - Fax and E-Mail Functions Are Not Set up322
    - Caller ID Is Not Shown322
    - Cannot Send or Receive a Fax322
    - Can Send but Not Receive Faxes324
    - Can Receive but Not Send Faxes324
    - Received Fax Has Poor Print Quality325
  - Solving Home Screen Applications Problems325
    - An Application Error Has Occurred325
  - Solving Option Problems326
    - Option Does Not Operate Correctly or Quits after It Is Installed326
    - Paper Tray Problems327
    - 2,000-Sheet Drawer Problems327
    - Memory Card328
    - Cannot Detect Flash Memory Card328
    - Cannot Detect Printer Hard Disk328
    - Internal Solutions Port Does Not Operate Correctly328
    - Internal Print Server Does Not Operate Correctly328
    - Usb/Parallel Interface Card Does Not Operate Correctly329
  - Solving Paper Feed Problems329
    - Paper Frequently Jams329
    - Paper Jam Message Remains after Jam Is Cleared329
    - Jammed Pages Are Not Reprinted330
  - Solving Print Quality Problems330
    - Characters Have Jagged or Uneven Edges330
    - Clipped Images330
    - Fine Horizontal Lines Appear on Color Pages331
    - Shadow Images Appear on Prints331
    - Gray Background332
    - Incorrect Margins332
    - Light Colored Line, White Line, or Incorrectly Colored Line Appears on Prints333
    - Paper Curl333
    - Print Irregularities334
    - Print Is too Dark335
    - Print Is too Light335
    - Printer Is Printing Blank Pages336
    - Repeating Defects Appear on a Page337
    - Skewed Print337
    - Solid Color Pages338
    - Black or White Streaks Appear on Transparencies or Paper339
    - Streaked Horizontal Lines Appear on Prints339
    - Streaked Vertical Lines Appear on Prints340
    - Toner Fog or Background Shading Appears on the Page341
    - Toner Rubs off341
    - Toner Specks342
    - Transparency Print Quality Is Poor342
  - Solving Color Quality Problems343
    - FAQ about Color Printing343
  - Embedded Web Server Does Not Open346
    - Check the Network Connection346
    - Check the Address Entered in the Web Browser346
    - Temporarily Disable Web Proxy Servers346
  - Contacting Customer Support346
Notices347
- Product Information347
- Edition Notice347
- Noise Emission Levels350
- Power Consumption351
Index362

Lexmark X950 - 28 Y.XX Paper Jams

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