For owners
Reporting safety defects for U.S. owners
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying the Lexus Division of
Toyota Motor Sales, U.S.A., Inc. (Toll-free: 1-800-25-LEXUS).If NHTSA receives
similar complaints, it may open an investigation, and if it finds that a safety de-
fect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you,
your dealer, or Lexus Division of Toyota Motor Sales, U.S.A., Inc.To contact
NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Ave. SE., Washington, DC 20590. You can also obtain
other information about motor vehicle safety from http://www.safercar.gov.
11-1. For owners
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