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I get a message saying “This audio is not supported” or the video is playing

normally but the audio is not.

• Check that the file plays without any problems on a PC’s video player. Also check

for file damage.

• Check that the file extension is supported.

• Check that the audio codec is supported.

• Check that the bit rate is supported.

• Check that the sample rate is supported.

• Check that the audio channel separation is supported.

I cannot see the subtitles.

• Check that the file plays without any problems on a PC’s video player. Also check

for file damage.

• Check that the video and subtitle files have the same name.

• Also check that both the video file and the subtitle file are in the same folder.

• Check that the subtitle file format is supported.

• Check that the language is supported. (You can check the language of the

subtitle file by opening the file in the Notepad.)

• If subtitles encoding is incorrectly set, subtitles may not be displayed properly.

Select in the control panel at the bottom of the video playback

screen and change the CODE PAGE value.

• If you play a video file stored on another device by using the content sharing

feature, subtitles may not be available depending on the program you use.

LG HF85JS User Manual

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