Getting Help For Assistance 173
1.
Tap >Tools >Settings >Networkstab>Mobile data.
2.
TaptheMobile dataswitch toturniton.
Answer5:Isadisabledaccesspointset?Toresettoinitialsettings:
1.
Tap >Tools >Settings >Networks tab> More.
2. TapMobile networks>Access Point Names.
3.
Tap >Reset to default.
Issue:Batterylevelgoesdownquickly.
Answer:Areyouwheresignalisweakorhavebeenoutofserviceareaforalongperiod?
CallingwheresignalisweakorbeingoutofserviceareausesalotofBattery.
Issue:Cannotinstallapplications.
Answer:ApplicationscannotbeinstalledwithonlyalittlefreespaceonthephoneorSDcard.
Tocheckfreespace,seeStorage.Applicationsnotsupportedbyyourphonecannotbeinstalled.
Issue:Cannotunlockscreen.
Answer:Powerthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenpowerthephoneonagain.Datathatwasbeingeditediserasedafterthe
phoneispoweredonagain.
Sprint Account Information and Help
Findoutaboutaccountpasswordsandinformationaboutmanagingyouraccountandfindinghelp.
Sprint Account Passwords
Youwillneedtocreatepasswordstoprotectaccesstoyourpersonalaccountinformation,your
voicemailaccount,andyourdataservicesaccount.AsaSprintcustomer,youenjoyunlimited
accesstoallyourinformation.
Account User Name and Password
Ifyouaretheaccountowner,youwillcreateanaccountusernameandpasswordwhenyousignon
tosprint.com/mysprint.(ClickRegisterandfollowthepromptstogetstarted.)Ifyouarenotthe
accountowner(ifsomeoneelsereceivesthebillforyourSprintservice),youcangetasub-account
passwordatsprint.com/mysprint.