14
Troubleshooting
No.
Fault Condition
Robot fails to
connect the
APP
Possible Reasons Solution
Wrong router user name and password.
Reset the correct router user name and password
Robot is not in network signal range. Make sure the robot is in network signal range
Robot is not configured.
Configure the network for the robot.
Robot fails to
charge
Robot does not connect to 2.4GHz network
Robot can not connect to 5GHz network, please
connect to 2.4GHz network.
The adapter is not the original model. The original adapter model should be used.
Poor charging electrode contact when placing
robot on the charging dock.
When the robot is
working, there
are situations
such as
disorderly route,
deviation,
repeated cleaning
and small areas
fails to get
cleaned up.
Robot is stuck
during operation
When the robot is
working, the
running sound is
loud
Rolling brush
does not rotate
Remote control
failure
Robot fails to
recharge
Ensure that the robot and the charging electrode are
fully plugged in place. Check whether the charging
electrode and the machine are dirty and it should be
cleaned by referring to the Maintenance instructions.
The charging dock is not connected to the
power supply.
Make sure that the charging dock and the power
supply is connected.
Long-term non-use leads to battery
overdischarge.
If it is not used for a long time and cause the battery
can not be charged, please contact after-sales
service personnel.
The charging dock is placed incorrectly.
Place the charging dock correctly according to the
Charging method.
The charging dock is powered off or manually
moved.
Please check whether the charging dock is connected
to the power supply. Do not move the charging dock.
The machine is stuck by ground obstacles
(such as wires, carpet corners, electric fan
base, etc.) or the door of the room with the
charging dock is closed, which makes it
impossible to return to the charging dock.
It is recommended to remove the ground objects with
reference to the Precautions before using the robot to
ensure smooth running. Avoid jamming and keep the
recharging route smooth.
The main engine did not start cleaning from
the charging stand.
It is recommended that the robot start cleaning from
the location of the charging dock.
Wires, slippers and other objects placed on
the ground affect the normal operation of the
robot.
Please arrange scattered wires, slippers and other
objects on the ground before the robot works. In case
of areas fails to get cleaned up, the robot will
automatically detect the area and complete the
cleaning, please do not intervene manually (such as
moving the robot or blocking the robot’s working
route).
Working on the newly waxed and polished
floor reduces the friction between the driving
wheel and the ground.
Due to different home environments, the robot
cannot perform cleaning in some area.
It is recommended to use the robot after the floor wax
is dry.
It is suggested to arrange the home environment to
ensure that the robot can work on the floor.
The robot is entangled or obstructed by
scattered wires, drooping curtain cloth, carpet
whisker, etc. on the ground.
The robot may be stuck by furniture which its
bottom height is similar to that of the robot.
The robot will try to get out of trouble independently. If
it fails to get out of trouble, it is recommended to help
manually.
It is suggested that furniture should be raised or
sheltered artificially.
Side brushes are entangled, dust bin and filter
materials are blocked, etc.
It is recommended to clean and maintain the side
brushes, dust bin and filter materials regularly.
The rolling brush is entangled with hair.
Remove the hair sewed on the rolling brush.
Rolling brush and rolling brush shield are
installed incorrectly.
The rolling brush assembly sucks in foreign
matter
.
Low battery of the remote controller .
The robot is turned off or low battery of the
robot.
Reinstall the rolling brush assembly.
Disassemble the assembly and remove the foreign
matter from the rolling brush assembly.
Replace the battery.
Ensure that the machine power switch is turned on and
the battery is full.
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