REPLACEMENTS AND REPAIR
Upon replacement or repair, the Limited Warranty shall be the longer of: (i) the remainder of the original Limited Warranty for
the Product; or (ii) 90 days from the date of receipt of the replacement or repaired Product
How Do I Get Warranty Service? Lime’s online help resources are available at: help.li.me/hc/requests/new. If you discover
what you believe is a defect for your Product, please contact Lime via the webform listed above. Lime’s support personnel will
assist you in diagnosing and xing problems you may encounter in the use of your Product and help you obtain service under
this Limited Warranty if necessary
To submit your Product for warranty service, you will be asked to provide Lime with (i) the proof of purchase from Lime; and (ii)
the Product’s serial number. You can nd the serial number on the exterior of the shipping box or on the bottom of the
Product
Upon verication of your eligibility, you will need to provide your name, email address, mailing address and contact telephone
number in order to receive a return materials authorization (“RMA”) number. Lime must receive your defective Product within
thirty (30) days from Lime’s issuance of an RMA to you. Lime may direct you to a designated third party for warranty repairs
You must include your defective Product within the Lime-provided or Lime-approved packaging for shipment to Lime. You are
responsible for any damages caused by your improper packaging or shipment of the Product to Lime, or risk of loss during
transit
An authorized service provider will conduct an inspection of your Product. If Lime determines that the problem is not covered
under the Limited Warranty, Lime will notify you and inform you of service or replacement alternatives that are available to you
on a fee basis, or Lime will return your Product to you unrepaired
For eligible warranty claims, Lime will service defective Products with new or reconditioned parts of the same or similar style
at no cost to you for the service. Parts replaced by Lime will be retained by, and become the property of Lime. For eligible
warranty claims, Lime will pay reasonable return shipping charges for the return of the Product to you
What is not covered by this warranty
This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may
have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product
• Caused by abuse, misuse, neglect or commercial use
• Caused by improper charging, storage, or operation, including, without limitation, failure to properly maintain in
accordance with the owner’s manual, use contrary to the owner’s manual and other documentation, use other than in
accordance with specied weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use
• Caused by accident, collision, riding over obstacles, racing, re, water submersion, high pressure water spray, freezing,
earthquake, dropping, severe oxidation, or chemical solvent corrosion
• Caused by any repair that was unauthorized by Lime.
Warranty (continued)
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