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Chapter 10: Troubleshooting
Cannot access the NSS through FTP
Network Storage System (NSS) Administrator Guide
Chapter
10
Cannot access the NSS through FTP
Problem Scenario: Users attempt to log into the NSS through FTP but are unable to access their home
directory or shares on the NSS.
Resolution: There are several configuration settings that must be defined to enable FTP access.
1. From the Manager Menu, click Shares FTP Setup.
2. Ensure Enable FTP is selected. (You can go through the settings on this page to ensure they are
correctly defined.)
3. Close the FTP Setup page.
4. From the Manager Menu, click Shares Shares.
5. Click Edit for the applicable share.
6. Make sure the FTP protocol is selected, and then click Update.
7. From the Manager Menu, click Access Network.
8. Make sure there are no filters set up to drop or reject FTP access for the applicable IP or MAC
addresses.
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