INFORMATION
IMPORTANT
To ensure our Urgent Response agents always have your latest information, please regularly check
your Personal Emergency Proile available at lively.com. See lively.com ”Your Account” on page
40 for more information on how to manage your Personal Emergency Proile.
Test or Accidental Calls to Urgent Response
If you decide to test Urgent Response or accidentally place a call to Urgent Response, please wait
on the line for an agent to answer and advise them that you do not need assistance.
If you hang up before speaking with an agent, Urgent Response may treat the call as a
potential emergency.
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