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Personal Emergency Proile
Your Personal Emergency Proile (PEP) provides our Urgent Response agents with important
information that will be critical in assisting you in uncertain or unsafe situations. The more
information you provide, the better we can assist you. You can start with basic information and
return later to easily update or add more information. It is a good idea to periodically review your
information to be certain it’s still accurate.
Typical information you provide will include:
• Your name, phone numbers, gender, date of birth, and your primary language
• Locations you frequently visit
• Emergency contacts—people we can notify in case of an emergency
• Medical information such as medications, doctors, hospitals, medical, and physical conditions
• Vehicles that you drive, including make, model, color, and license plate number
• Location of your hidden house key or lock code
Managing Your Account
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