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Frequently Asked Questions
If a problem does occur, it may often be due to something very minor. The following Q & A may be able to
resolve the problem.
Questions Answers
Why doesn’t the food seem to
cook?
Check that:
• the cooking time has been set.
• the door is closed.
• the power socket is not overloaded causing the fuse to blow.
Why does the food seem
undercooked or overcooked?
Check that:
• the correct cooking time has been set.
• the correct power setting has been used.
How can I stop eggs from
popping?
When you bake or poach eggs in the microwave, the yolk can
sometimes pop as steam builds up inside it. You can stop the egg
from popping by piercing the yolk with a toothpick before cooking.
Never cook eggs that are still in their shells.
Why is it so important that
I allow standing time after
cooking?
With microwave cooking, many foods build up enough heat inside
them to continue cooking even after they’ve been taken out of the
microwave. Because microwave cooking works from the outside of
food inwards, standing time lets you cook the centre of the food
without the outside being overcooked.
Why does my microwave
sometimes take longer to cook
than it says in the recipe?
First check that the microwave was set just as the recipe said.
Cooking times and heat settings are suggestions to help prevent
overcooking but differences in the weight, size, shape and starting
temperature of food will all affect how long it takes to cook – just as
it does with a conventional microwave. Use your judgement along
with the recipe to check whether the food has been cooked properly.
Why do I get condensation on
the inside of the door?
Condensation is perfectly normal, especially when you are cooking
food with a high moisture content such as potatoes.
Does the microwave energy
get through the window on the
door?
No. The door has a special metal screen with holes in that lets you
see inside but stops microwave energy from getting out.
Steam comes out of the side
of the door and vents. Can
microwave energy get out too?
No. The door and vents are carefully designed to let steam out during
cooking but keep microwave energy in. The gaps are not big enough
for microwave energy to escape.
What happens if the microwave
is switched on while the
microwave is empty?
The microwave will be damaged. Do not switch the microwave on
when there’s nothing inside the microwave. It is a good idea to keep
a cup of water in the microwave just in case someone accidentally
starts the microwave.
Why doesn’t the microwave’s
light illuminate?
Open the door. If the light does not illuminate, the bulb has probably
blown. Call a qualified technician – do not try to change the bulb
yourself.
There are sparks inside the
microwave when I use the
microwave. Will this cause any
damage?
Yes. Make sure that you are not using any metal utensils and that
your containers don’t have a metal trim. You must not use metal in
your microwave when you cook (except aluminium foil).
Light is showing through the
vents and door. Does this mean
the microwave energy can
escape?
No. It is normal for the light to be visible and is nothing to be
concerned about.
Why do I get interference on
my TV and radio when I use the
microwave?
Microwaves use radio waves similar to those received by TVs and
radios. You can lessen the interference by moving your microwave
further away from the TV or radio.
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