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Hints and Tips
Problems Solutions
Buttons don’t work • Key lock is activated. Deactivate the key lock function.
• A wash programme is running.
• Options are not available for the selected programme.
Door doesn’t open • Door lock may be active.
• The water temperature or level could be too high.
Unusual odour • Rubber parts may give off a smell when you first start using
the washing machine, but this goes away over time.
• You should wash the drum once a month.
You can’t see any water This is normal: The water level is below the window.
There’s no water going
into the washing machine
• The water tap might be turned off.
• The water hose or water-supply hose may be frozen.
• Your water supply may be disrupted.
• The water-supply valve filter may be clogged.
There’s only a small
amount of water
• If you have paused the programme and you restart, the
washing machine may drain some water.
• Don’t pour water in through the door.
Water adds up during
washing
This is normal: water is supplied automatically at the level lowers,
and with heavy loads the water may fill up repeatedly.
Water drains away during
washing
This is normal: water often drains and refills to wash off excess
foam. (This is called foam detection.)
There’s no water going
into the washing machine
during rinse operation
Before rinsing, the washing machine spins to drain water
remaining from the wash. The water will fill up after that.
Rinsing begins before the
spinning finishes
• If your laundry has collected to one side of the drum, rinsing
will start automatically to correct the imbalance.
• If there’s excess foam after washing, water may drain and refill
to wash it off. (This is called foam detection.)
During the spin-dry, the
drum stops and rotates
several times
This is normal. The washing machine has detected an unbalanced
load and is trying to correct it.
Foam and water remain in
the door or door seal
Although foam and water may remain, it does not have any
influence on the performance of a rinse.
Spin starting is repeated. This is normal. Although spin starting may be repeated, it is a
function made to spin quietly.
Water is not filling drum Water pressure may be too low. Check water pressure and height
of hose. If problem persists, please call a qualified service agent
for assistance.
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