Cannot hear
the other party
clearly/ speaker
too loud/quiet
• The speaker volume is set to
minimum
• The PC’s speaker volume is
set to minimum
• See section 4: Making calls – Adjusting the volume of caller’s
voice.
The phone
does not ring
when a call
comes in.
• The ringer is off. • Turn on the ringer.
Contact
list/ User
status returns
UNAVAILABLE
message
DISCONNECTED
is shown during
standby.
• Skype™ is not started or
logged-in.
• The USB driver is not started.
• The USB is not plugged in.
• The USB is connected to a
USB hub/docking station,
which is not powered.
• The PC is in standby/hiber-
nate mode
• Check if the USB driver is started.
• Double click on the USB driver’s icon to see the connection
status.
• If you are using USB hub or docking station, check if the USB
ports are powered.
Cannot call
ordinary phone
number
• 00, + or 011 is omitted
• Your Skype™ account has
too little or no credit.
• The handset has lost link
• Enter 00, + (press and hold 0) or 011 before the number to dial.
• Check your account to see if you have enough credit.
• Check to see if a link is established between then handset and
the base.
• Refer to section 4: Making Calls – Calling Ordinary Phone for
information.
Busy tone is
returned
• Skype™ or the PC applica-
tion is/are not started.
• The USB is not plugged in/
PC in standby/hibernate
mode.
• The contact to call is ofine
• Make sure both Skype™ and the USB Driver is/are started on the
PC and running properly.
• Make sure the phone is setup correctly. Refer to section 2: set-
ting up your phone.
• Wait for the remote party to be online.
Service
Should servicing be required, contact Logitech® at (702) 269-3457 or on the web at www.logitech.com/support.
Troubleshooting
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General