1
Troubleshooting
Problem(s) Possible cause(s) Solution(s)
No dial tone
when pressing
Talk (R/FLASH)
Key.
• The base unit is not properly
connected to the PC.
• Too far from the base unit.
• Battery is low (low battery
icon is displayed).
• Check the connections.
• Move closer to the base unit.
• Charge battery.
icon is
ashing.
• The handset is not
registered. If the handset
is unregistered, it displays
UNREGISTERED.
• The handset is out of range.
• Register the handset. Refer to section 11: Register a handset.
• Move closer to the base unit.
When the
handset is
placed on the
charger, no
beep is heard.
• The handset is not placed
properly on the charger.
• Charging contacts are dirty.
• The tones are turned off.
• The handset’s power is
turned off previously.
• Take the handset off the charger and put it back again.
• Clean charging contacts with a clean and dry cloth.
• Turn on the handset tone from the Sounds Menu.
• There will be no beep if the handset’s power is turned off
previously.
• Check if the LED on the Charger is on. When the handset is
properly placed on the charger, the LED should turn on.
• Plug in the adopter of the charger to the wall power supply.
Battery icon
remains empty
although the
handset has
charged for 24
hours.
• Handset battery is defective.
• Handset is not placed
properly on the base unit or
charger.
• Please contact your dealer to purchase new rechargeable
battery.
• Check to make sure the battery icon is scrolling.
No symbol on
the display.
• Battery is uncharged.
• The product is not properly
connected.
• Charge battery.
• Make sure your product is properly plugged in.
Bad audio qual-
ity (crackles,
echo, etc.)
• Interference from nearby
electrical appliance.
• Base unit is installed in a
room with thick walls.
• The handset is too far from
the base unit.
• Move the PC to a different location.
• Install the base unit in a different room.
• Move closer to the base unit.
Troubleshooting
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General