Plasma Cutters www.LWELD.com
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arranty
Plasma Cutters, Welders, and Multi-Purpose Welders (Coverage for Parts and Labor
for five years from the purchase date at our facility).
In the event of product failure or malfunction, the purchaser/recipient must contact
LONGEVITY® GLOBAL, INC. to obtain an RMA (return or missing) number and
a location of a designated repair facility. The welder, plasma cutter, multi-purpose
unit, or any other welding related equipment comes with warranty on all internal
components. The torch, cables, power cord, clamps, air regulator, argon regulator,
hoses, case, paint, and consumables are not covered under warranty. Packages that
are not pre-approved for return, and that do not have an RMA number will be
refused and returned to the purchaser/recipient at the purchasers/recipients own cost.
The product must be returned in its original packaging, with all accompanying
components. Repair or replacement of the defective product will be at our option.
The repaired/replaced product will then be returned to the purchaser.
LONGEVITY® Global, Inc. will cover the return and replacement shipping charges
(both ways) for units in need of warranty within and only for the first 30 days from
the purchase date. After the 30 days from the purchase date, the purchaser shall be
responsible for all shipping and handling costs of returning (both ways) the
defective/faulty products for repair or replacement. We are not responsible for lost
returns. The labor coverage only applies if the unit is serviced at our facility or one
of our authorized dealers. We will not reimburse the labor if your wish to have a
third-party or unauthorized repair technicians work on the product.
Shipping Damage
Your machine is insured against damage during shipping. Keep all packing materials
and containers in case machine must be returned. We will initiate a claim with the
shipping company to cover damage or loss. If there is shipping damage upon
opening your package, our customer service team will work with you to get the
matter resolved.
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