Reference
CG-6 Operation Manual p/n 115370001 Rev A
Repair
When to ship the unit
Please do not ship your instrument for repair until you have communicated the nature of
the problem to our Customer Service Department by e-mail, telephone, facsimile or mail.
Our Customer Service Department may suggest certain simple tests or steps for you to
do, which may solve your problem without the time and expense involved in shipping the
instrument back to Scintrex for repair. If the problem cannot be resolved, our personnel
will request that you send the instrument to our plant for the necessary repair.
Description of the problem
When you describe the problem, please include the following information:
• The symptoms of the problem,
• How the problem started,
• If the problem is constant, intermittent or repeatable,
• If constant, under what conditions does it occur,
• Any printouts demonstrating the problem
Shipping instructions
No instrument will be accepted for repair unless it is shipped prepaid. After repair, it will
be returned collect, unless other arrangements have been made with Scintrex. Please
mention the instrument’s serial number in all communications regarding equipment
leased or purchased from Scintrex.
Instruments should be shipped to:
SCINTREX Limited
222 Snidercroft Road
Concord, ON, Canada
L4K 2K1
Telephone: +1 905 669 2280
Fax: +1 905 669 9899
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